Kaitlyn Chatziparasidis
General Manager
San Antonio,TX
Summary
Experienced professional with over a decade of proven success in various management roles. Adept at implementing and maintaining high operational standards, prioritizing exceptional customer experience, and driving revenue optimization. Demonstrated track record of excellence, achieving top 10 performance within the brand after assuming responsibility for a store in a previously underperforming district.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
General Manager
Old Navy GAP INC
San Antonio, Texas
10.2018 - Current
- Led district talent initiatives in collaboration with HR, serving as the primary liaison to communicate key updates and insights during weekly district calls
- Acted as the primary point of contact for the district in the absence of the District Manager; led weekly district calls and collaborated with senior field leadership
- Previous Labor Management Expert for district of 13 stores, ensured all stores delivered payroll and forecasting goals
- Created thorough training programs to aid in leadership development
- Established clear performance goals and metrics for revenue, P&L, loyalty and customer retention
- Enforced standards and clear goals which resulted in surpassing store loyalty goal over 20% and increasing revenue 10% from previous year
- Incorporated hiring and training strategies to reduce turnover by 20%
- Enhanced store operational performance by developing effective procedures to increase audit compliance scores over 10 points
- Demonstrated strong team building and operational success
- Developed staff across all levels, successfully supplying the brand with over 20+ effective General Managers and Assistants, and well over 50+ Leaders throughout my employment
- Trained, managed, and motivated employees to promote professional skill development
- Oversaw a team of 45 members, implementing process improvements across a $5 million operation
- Successfully led multiple million dollar operations throughout my tenure
Assistant General Manager of Merchandising
Old Navy GAP INC
Seattle, WA
01.2015 - 01.2018
- Second in Command, Merchandise biggest contributing sales departments
Operations Manager
Old Navy GAP INC
01.2013 - 01.2015
- In charge of day to day operations, i.e sales changes, compliance, scheduling, and pricing
Merchandise Manager
Old Navy GAP INC
01.2011 - 01.2013
- Merchandised Kids and Baby departments
Education
High School -
Kamiak High School
Mukilteo, WA 08.2008 - 05.2011
Skills
- Budgeting
- Performance improvement
- Project management
- Customer relationship management
- Team leadership
- Operations management
- Team Building
- Staffing
- P&L Management
- Skilled in using Microsoft Office tools
- Schedule Management
- Budgeting
Community Service
- Texas School of Deaf, Mukilteo, WA, Partnered with school to teach job skills to the students.
- Teen Outreach Program, Host Assistance League of Texas to clothe teenagers and children in need.
- Boys & Girls Club and Williamson County Child Advocacy Center, Volunteer and fundraise for the Boys & Girls Club.
- National Center for Missing and Exploited Children, Plan and conduct yearly child safety events and fundraisers.
Timeline
General Manager
Old Navy GAP INC
10.2018 - Current
Assistant General Manager of Merchandising
Old Navy GAP INC
01.2015 - 01.2018
Operations Manager
Old Navy GAP INC
01.2013 - 01.2015
Merchandise Manager
Old Navy GAP INC
01.2011 - 01.2013
High School -
Kamiak High School
08.2008 - 05.2011
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