Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Childers

Cornelius,NC

Summary

I am a Customer Service Representative who brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills, enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Nanny

Private Family
08.2021 - Current
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.

Customer Service Representative

AdvantaClean
02.2017 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Toddler Lead Teacher

First Baptist Weekday Ministries
10.2015 - 02.2017
  • Supported children's social-emotional development by implementing lessons on empathy, friendship, and problemsolving.
  • Maintained detailed records of student performance, attendance, and behavioral concerns to inform instructional decisions.
  • Fostered strong relationships with families through regular communication, parent-teacher conferences, and engaging events.
  • Enhanced learning experiences by incorporating hands-on activities and sensory play into daily curriculum.

Cashier

Bojangles
03.2013 - 10.2015
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Lake Norman High School
Mooresville, NC
01.2015

Skills

  • Schedule Management
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Follow-up skills
  • Household Management
  • Behavior Modeling
  • Creative Activity Planning

Timeline

Nanny

Private Family
08.2021 - Current

Customer Service Representative

AdvantaClean
02.2017 - 08.2021

Toddler Lead Teacher

First Baptist Weekday Ministries
10.2015 - 02.2017

Cashier

Bojangles
03.2013 - 10.2015

High School Diploma -

Lake Norman High School

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Kaitlyn Childers