Kaitlyn Ciulla
Everett,MA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Blue Mercury
Boston, MA
09.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Department Manager Cosmetics
Nordstrom
Peabody, MA
11.2021 - 09.2023
- Assisted in the development of departmental goals and objectives.
- Monitored departmental progress against established goals and objectives.
- Developed strategies to improve customer service, performance, and productivity.
- Provided guidance and mentoring to department staff members.
- Coordinated daily operations within the department.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Maintained records of employee attendance, absences, vacation time.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Resolved conflicts between staff members in a professional manner.
- Implemented training programs for new hires and existing staff members.
- Planned special events or activities related to the department's mission.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
Mac Counter Manager
Nordstrom
Peabody, MA
09.2021 - 11.2021
- Managed customer service staff and provided guidance in resolving customer issues.
- Assisted with store operations, including inventory management and stock replenishment.
- Developed sales plans to increase product visibility and customer awareness.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Organized promotional events to maximize sales opportunities in the store.
- Attracted new clients through brand promotion and sales marketing practices.
- Worked closely with vendors to ensure quality control standards were met when receiving shipments.
Assistant Store Manager
Windsor Fashions
Peabody, MA
09.2018 - 08.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Assistant Store Manager
Abercrombie and Fitch
Saugus, MA
06.2015 - 09.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Bachelor of Arts - Business Administration And Management
Salem State University
Salem, MA05-2015
High School Diploma -
Gloucester High School
Gloucester, MA05-2010
Skills
- Employee Training
- Loss Prevention
- Competitor Monitoring
- Project Management
- Shift Scheduling
- Promotional planning
- Talent Recruitment
- Payroll Management
- Customer Service Management
- Store Merchandising
- Operational budgeting
- Team Development
- Partnership Building
- Supply Ordering
- POS Systems
- Retail Inventory Management
- Operations
- Goals and performance
- Opening and closing procedures
- Staff Management
- Accurate Cash Handling
- Policies and Procedures
- Retail Merchandise Quality Standards
- Product Merchandising
- Budgeting and cost control
- Leadership Development
- Friendly and Positive
- Work Planning and Prioritization
- Recruiting and Hiring
- Sales Promotions
- Culture development
- Outstanding communication skills
- Store displays
- Maximizing profitability
- Performance Reviews
- Employee Scheduling
- Bank and Safe Deposits
- Sales professional
- Inventory Management
- Customer Relations
- Vendor Management
- Customer Service
- Staff Supervision
Timeline
Store Manager
Blue Mercury
09.2023 - Current
Assistant Department Manager Cosmetics
Nordstrom
11.2021 - 09.2023
Mac Counter Manager
Nordstrom
09.2021 - 11.2021
Assistant Store Manager
Windsor Fashions
09.2018 - 08.2021
Assistant Store Manager
Abercrombie and Fitch
06.2015 - 09.2018
Bachelor of Arts - Business Administration And Management
Salem State University
High School Diploma -
Gloucester High School
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