Kaitlyn Clower
Elkhart Lake,WI
Summary
Detail-oriented Phlebotomist experienced in specimen collection from diverse populations while ensuring adherence to safety protocols and HIPAA guidelines. Collaborates with healthcare teams to enhance patient care and train new staff on phlebotomy techniques. Focused on effective communication and teamwork to improve patient experiences.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Phlebotomist
Froedtert Health
Sheboygan, Wisconsin
02.2025 - Current
- Collected blood samples through venipuncture and capillary methods.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Ensured compliance with infection control and safety protocols.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
Phlebotomist
ThedaCare Medical Center
Waupaca, Wisconsin
10.2023 - 12.2024
- Collected blood samples through venipuncture and capillary methods.
- Collected diverse specimens to accommodate the needs of pediatric, adult, geriatric, and special needs patients.
- Ensured compliance with infection control and safety protocols.
- Operated and maintained phlebotomy equipment in a sterile environment.
- Prepared specimens for laboratory analysis and transport to testing facilities.
- Collaborated with healthcare providers to coordinate patient care effectively.
- Trained new staff on phlebotomy techniques and operational procedures.
Front Desk Agent
Hampton by Hilton
Plover, USA
02.2023 - 05.2023
- Managed guest check-in and check-out processes efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests with inquiries and provided information about hotel services.
- Handled phone calls, booking requests, and special accommodations effectively.
- Collaborated with housekeeping to ensure room readiness for guests.
- Resolved guest complaints promptly to enhance overall satisfaction.
Assistant Manager
Dollar general
Waupaca, USA
10.2021 - 12.2022
- Managed inventory levels to ensure stock availability and organization.
- Assisted in training new team members on store operations and customer service.
- Coordinated daily activities to maintain store cleanliness and presentation standards.
- Opened and closed store, ensuring smooth operations during transition.
- Balanced cash tills for daily operations and prepared store for next day.
Cashier
Walmart
Live Oak, USA
11.2017 - 03.2020
- Cash customers out in a timely fashion.
- Processed product returns to enhance customer satisfaction.
- Organized assigned zone to ensure product accessibility and customer convenience.
- Monitored inventory levels to facilitate timely restocking.
Crew Member
Wendys Restaurant
Lake City, USA
04.2016 - 09.2017
- Processed customer transactions and ensured accurate order placement.
- Make the drinks for customers when working in the front.
- Make sure the restaurant is clean at all times.
- Performed dishwashing duties during shifts and at shift changes to uphold cleanliness and hygiene.
Dog Bather
PetSmart Charities
Lake City, USA
09.2015 - 12.2015
- Clipped and cleaned nails and ears to ensure dog hygiene and comfort.
- Wash the dogs with the right shampoo.
- Make sure the dogs all have their rabies up to date.
- Maintained cleanliness of kennels daily to promote a safe and healthy environment.
- Make sure that the dogs are safely transported in and out of kennels.
- Managed client check-in and check-out through SMS system to enhance service efficiency.
Filing Clerk
Sunhill Medical Center
Sun City Center, USA
10.2014 - 06.2015
- Filed paperwork into customer charts in correct sequence for accurate record-keeping
- Organized paperwork for filing in numerical order, ensuring quick retrieval
- Assisted customers in copying correct records to maintain data integrity
- Follow HIPAA (Health Ins Portability and Accountability Act) guidelines
- Contributed to a team of 27 in completing tasks effectively
Education
High school Diploma -
East Bay High school
Gibsonton, FL05-2015
Skills
- Blood Draw Techniques
- Phlebotomy techniques
- Blood Sample Handling
- Specimen Handling
- Specimen Organization
- Laboratory Support
- Patient Monitoring
- Patient care
- Patient Restraint
- Health records
- HIPAA
- Clinical Experience
- Healthcare Team Collaboration
- Training colleagues
- Customer Service
- Effective communication
- Team collaboration
- Attention to detail
- Quality Control
- Record analysis
- Microsoft Office
- Word processing
- Presentation software
- Email management
- Sales Experience
- Retail Sales
- Cash management
- Cashiering
- POS
- Mathematical calculations
- Clinical Assistant
- Veterinary support
- Animal management
- Pet care services
- Front desk
- Blood Draw Order
- Laboratory Protocols
- Phlebotomy techniques
- Blood Draw Order
Certification
Certified Phlebotomy Technician, 06/01/23, 06/30/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Phlebotomist
Froedtert Health
02.2025 - Current
Phlebotomist
ThedaCare Medical Center
10.2023 - 12.2024
Front Desk Agent
Hampton by Hilton
02.2023 - 05.2023
Assistant Manager
Dollar general
10.2021 - 12.2022
Cashier
Walmart
11.2017 - 03.2020
Crew Member
Wendys Restaurant
04.2016 - 09.2017
Dog Bather
PetSmart Charities
09.2015 - 12.2015
Filing Clerk
Sunhill Medical Center
10.2014 - 06.2015
High school Diploma -
East Bay High school