Summary
Overview
Work History
Education
Skills
References
Work Preference
Timeline
Hi, I’m

KAITLYN COMER

Sterling,VA
KAITLYN COMER

Summary

Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2

Years of Healthcare industry expierence

10

Years of Customer service expierence

Work History

Party Favor Photos
Washington, DC

Event Photographer
01.2024 - Current

Job overview

  • Set up lighting and backdrops for photo shoots.
  • Travel to different locations for on-site photo shoots.
  • Photographed special events, parties and portraits.
  • Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
  • Created detailed timelines and checklists to ensure smooth operation of events.
  • Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.

The Cigna Group

Senior Customer Service Representative- Nursing
09.2022 - 12.2023

Job overview

  • Successfully created and upheld organized appointment schedules for Nurses and Patients
  • Utilized various databases and sources to verify customer documentation and supporting information.
  • De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge
  • Managed intake processes for Skilled In-Home Nursing inquiries
  • Evaluated team performance metrics against established standards on a regular basis.

Envera

Multi - Practice Scheduler
04.2022 - 09.2022

Job overview

  • Answered incoming calls from patients inquiring about available appointment times for 8 separate practices.
  • Updated patient medical records with direct intake information and transcribed practitioner messages
  • Scheduled patient appointments and lab work in EMR system
  • Maintained the privacy and confidentiality of patients in compliance with policies and regulations
  • Resolved customer complaints related to scheduling issues promptly and professionally.

Time Etc

Virtual Assistant
03.2022 - 06.2022

Job overview

  • Created correspondence and content for business and personal use
  • Supported company social media presence through regular updates and community engagement
  • Coordinated meetings, trips both business and personal, and appointments for multiple clients
  • Took direct dictation, read notes, or listened to recordings and transcribed information
  • Delivered a range of basic and advanced clerical support for daily and special project needs
  • Located requested information for different topics by conducting digital searches.

Education

Laurel Ridge Community College

Certification from Phlebotomy
07.2020

Laurel Ridge Community College

Certification from CMAA
12.2019

SV Academy

Certificate from Salesforce Sales Development Representative
03.2024 - Current

Skills

  • Microsoft Office Suite
  • Customer Relationship Management (CRM) Software-Salesforce
  • Proficient in Google Suite
  • HIPAA Compliance
  • Medical terminology knowledge
  • Health Insurance Verification utilizing Insurance Eligibility phone lines ,EVerify and Insurance Website verification tools
  • Documentation expert using Epic, Athenahealth , Praxis and NextGen

References

References available upon request.

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefitsCompany Culture

Timeline

SV Academy

Certificate from Salesforce Sales Development Representative
03.2024 - Current

Event Photographer

Party Favor Photos
01.2024 - Current

Senior Customer Service Representative- Nursing

The Cigna Group
09.2022 - 12.2023

Multi - Practice Scheduler

Envera
04.2022 - 09.2022

Virtual Assistant

Time Etc
03.2022 - 06.2022

Laurel Ridge Community College

Certification from Phlebotomy

Laurel Ridge Community College

Certification from CMAA

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KAITLYN COMER