Summary
Overview
Work History
Education
Skills
Attributions
Accomplishments
Timeline
Generic

KAITLYN CONNER

Killeen,TX

Summary

Engineering Assistant, Human Resources Professional and Army Veteran offering over 4+ years of quality work. Dependable Engineering Assistant skilled at managing projects through constant monitoring of work status. Adept at identifying the best practices and techniques to meet the project's requirements. Proven leadership directing resource management, adhering to and enforcing standards and regulations, balancing multiple projects while still maintaining a focus on providing quality results. Possesses extensive experience in a variety of HR functions including employee relations, compensation, recruitment, turnover/retention, and benefits. Experience performing tasks under short deadlines ensuring proper execution of duties with the utmost quality. Self-starter who is driven to contribute to the overall success of an organization at all levels. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes and technology.

Overview

8
8
years of professional experience

Work History

Network Implementation Engineering & Construction

Killion Communications Consultants, Inc.
Killeen, TX
07.2022 - Current
  • Managing customer generated service orders such as POTS, HSI, DS1, and FTTP.
  • Managing Ethernet orders also including OWS and FT3 orders.
  • Receives Ethernet/ Service orders and send them to the correct Engineers by service area.
  • Tracks all orders in the Ethernet/ Service order Spreadsheets.
  • Follows up with Engineers to ensure the 10 Day timeline for setting ECD's on Ethernet orders.
  • Use systems such as Armor, WFMT, and Fireworks to set ECD's and to set proper order status.
  • Communicates with SPOC and CCM for order updates when requested.
  • Following up with Engineers by day 3 to ensure Site Surveys are being scheduled and completed.
  • By day 3 follow up with Engineers for updates on Service orders. Then update ARMOR with proper OSP/ ISP Status.
  • Hosting weekly Ethernet/ Service orders calls with all areas to ensure all projects are progressing.
  • Attends weekly construction calls to obtain new information on open projects.
  • Actively tracking orders on to ensure ECD's are met.
  • Ensuring that ISP Engineer verifies complete Ethernet projects and that the SPOC properly releases project in ARMOR.
  • Check behind SPOC to ensure Ethernet orders are assigned to the correct status in ARMOR such as Pend Customer, High Cost, PMU, Pend Permit, Pend Engineer, Pend Site Survey, and etc.
  • Continuously track all Ethernet / Service orders until they are closed in ARMOR and then properly close them in spreadsheets.

Medical Administrative Assistant

Pediatric Therapy Works
11.2021 - 01.2022
  • Verified insurance daily (Commercial insurance and Medicaid)
  • Collected payments such as copayments, self-pay patients, and past due accounts
  • Processed referrals for new and existing patients
  • Updated and organized patient files
  • Answered incoming phone calls
  • Distributed mail to the proper therapist
  • Cleaned the office every morning by taking out trash, sweeping, and mopping floors
  • Passed out invoices to the parents that could include past due accounts or refunds
  • Scheduled, rescheduled, and canceled appointments when needed
  • Made school notes for pediatric patients daily
  • Updated weekly and monthly reports
  • Ordered office supplies
  • Made sure new patients filled out the appropriate paperwork.

Medical Office Assistant

Advent Health Family Medicine Clinic
11.2020 - 07.2021
  • Performed clerical duties for physician clinic
  • Answered telephones in a professional and courteous manner, took messages in the EHR system and tasked to proper care team member
  • Scheduled new and follow-up appointments
  • Registered new patients and assigned primary care providers
  • Collected payments (cash, card, and checks)
  • Verified insurances daily
  • Received mail and distributed mail to appropriate designee
  • Loaded insurance, scanned insurance cards, and identification cards into the Intergy system
  • Loaded faxed and scanned patient imaging into Intergy system.

Human Resources Associate

United States Army
Various Locations
06.2016 - 06.2020
  • Conducted weekly training meetings for a department of over 25+ personnel ensuring all updates on policies and procedures were covered
  • Managed and organized over 500 personnel records over 5 different departments with 99% accuracy
  • Provided informed professional assistance to others in the organization as requested in a timely manner; responded to all questions and concerns within 24 hours of notification
  • Maintained all HR files, records, and forms, updating within 24 to 72 hours of change notification ensuring all databases and records are error-free.

Administration Assistant

United States Army
Various Locations
  • Reviewed all incoming correspondence for accuracy before handing it off to upper management
  • Managed customer service desk with a high volume of inbound and outbound customer calls and accurately recording messages
  • Assigned inbound personnel to their new department and provided them the appropriate sponsor to ensure a smooth transition
  • Generated daily, weekly, and monthly reports on the status of personnel to ensure all departments were fully staffed and coordinated pieces of training to maintain efficient working skills.

Education

High School Diploma -

Ware County High School

Skills

  • Engineering Support
  • Project Workflow Management
  • Outstanding Communication Skills
  • Management Skills
  • Inventory Management
  • Attention to Detail
  • Microsoft Office
  • Microsoft Windows
  • Policy & Regulations
  • Inventory Management
  • Process Improvements
  • Customer Service
  • Office Management
  • Professional Training Speaking
  • Operational Procedures
  • Data Entry 40 WPM
  • EHR/ Intergy

Attributions

  • Exceptional Customer Service: Strong communication skills. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility.
  • Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
  • Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.

Accomplishments

  • Army Certificate of Achievement (COA)

Timeline

Network Implementation Engineering & Construction

Killion Communications Consultants, Inc.
07.2022 - Current

Medical Administrative Assistant

Pediatric Therapy Works
11.2021 - 01.2022

Medical Office Assistant

Advent Health Family Medicine Clinic
11.2020 - 07.2021

Human Resources Associate

United States Army
06.2016 - 06.2020

Administration Assistant

United States Army

High School Diploma -

Ware County High School

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KAITLYN CONNER