Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaitlyn Cornell

North Port

Summary

Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.

Overview

4
4
years of professional experience

Work History

Scheduler

Take Care Home Health
Sarasota
11.2024 - Current
  • Coordinated caregiver schedules to ensure optimal patient coverage.
  • Managed communication between staff and families for care updates.
  • Utilized scheduling software to maintain accurate appointment records.
  • Collaborated with management to address staffing needs and gaps.
  • Developed workflows to streamline scheduling processes and reduce conflicts.
  • Scheduled and confirmed appointments.
  • Resolved scheduling conflicts by negotiating shifts with staff members.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Performed data entry into computer systems for tracking purposes.

Receptionist

Bayside Pet Resort And Spa
12.2023 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Episode Care Coordinator

Sentara
10.2021 - 12.2023
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Education

Aas - Science Education

Evcc
Fredericksburg, VA
07.2015

Skills

  • Organizational skills
  • Time management
  • Telephone communication
  • Data entry
  • Verbal and written communication
  • Client relations
  • Scheduling and appointment management
  • Client greeting and seating
  • Mail handling
  • Multi-line telephone operation
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Typing proficiency
  • Tech-savviness
  • Performance improvement strategies
  • Security awareness
  • Technical support expertise
  • Business operations knowledge
  • Office equipment handling
  • Problem-solving abilities
  • Punctuality and reliability
  • Call answering and routing
  • Payment processing strategies
  • Conflict resolution skills
  • Customer complaint resolution strategies
  • Scheduling software proficiency
  • Attention to detail

References

References available upon request.

Timeline

Scheduler

Take Care Home Health
11.2024 - Current

Receptionist

Bayside Pet Resort And Spa
12.2023 - 11.2024

Episode Care Coordinator

Sentara
10.2021 - 12.2023

Aas - Science Education

Evcc

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