Kaitlyn Corsak
New Milford,CT
Summary
Enthusiastic and results-driven General Manager with over 9 years of experience in the restaurant industry. Proven ability to enhance customer satisfaction, streamline operations, and boost profitability. Passionate about leading teams to success in fast-paced environments. Seeking to bring strong leadership and problem-solving skills.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Tasty Waves
03.2023 - 12.2024
- Supervised daily operations to ensure quality and efficiency in food preparation.
- Trained and mentored staff on best practices for customer service and food safety.
- Made ice cream, cream cheeses, and different types of non baking food items to sell
- Coordinated inventory management, ensuring adequate stock levels for peak service times.
- Developed staff schedules to optimize labor cost while maintaining service quality.
- Monitored compliance with health regulations, conducting regular inspections and corrective actions.
- Resolved customer complaints effectively to enhance overall dining experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Hostess
Cookhouse- Restaurant
06.2008 - 06.2023
- Greet and seat restaurant patrons
- Maintain a clean environment
- Coordinate take-out orders by receiving calls and arranging them for preparation
- Manage on average $250- $500 in cash drawer
Waitress/ Bartender
Cookhouse- Restaurant
06.2008 - 06.2023
- Assisted in training new staff on menu items and service protocols.
- Mentored junior waitstaff, fostering a collaborative team environment and enhancing service quality.
- Managed multiple tables efficiently during peak hours, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
Assistant Manager
Cookhouse- Restaurant
10.2015 - 04.2017
- Supervised daily restaurant operations, ensuring smooth workflow and high service quality.
- Trained and mentored staff on customer service standards and food safety protocols.
- Developed and implemented process improvements to enhance operational efficiency.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Led staff scheduling efforts, aligning workforce with peak service hours to maximize productivity.
General Manager
Cookhouse- Restaurant
04.2017 - 12.2022
- Developed and implemented strategic marketing initiatives to increase brand awareness and customer loyalty.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Fostered a positive work environment through effective communication and employee engagement strategies.
- Monitored compliance with health and safety regulations, maintaining a safe dining experience for guests.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw daily restaurant operations, ensuring exceptional service and guest satisfaction.
Education
Bachelor of Science - Criminal Justice, Investigative Services, Minor, Sociology & English
University of New Haven
West Haven, CT05.2014
High School - undefined
New Milford High School
New Milford, CT06.2010
Skills
- Proficient in Microsoft Office
- Basic Spanish communication skills
- Social media engagement
Certification
TiPS- CT alcohol server training
Timeline
Supervisor
Tasty Waves
03.2023 - 12.2024
General Manager
Cookhouse- Restaurant
04.2017 - 12.2022
Assistant Manager
Cookhouse- Restaurant
10.2015 - 04.2017
Hostess
Cookhouse- Restaurant
06.2008 - 06.2023
Waitress/ Bartender
Cookhouse- Restaurant
06.2008 - 06.2023
High School - undefined
New Milford High School
Bachelor of Science - Criminal Justice, Investigative Services, Minor, Sociology & English
University of New Haven