Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Coviello

Dallas

Summary

  • Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
  • Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

WALGREENS
12.2021 - Current
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Managed opening and closing duties for pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.

Education

High School Diploma -

Topsail High School
Hampstead, NC
06.2015

Skills

  • Pharmacy Ethics
  • Resolving Complaints
  • Prescription Order Verification
  • Data Entry
  • Medication Dispensing
  • Pharmacy and customer records management
  • Medical Insurance Claims Processing
  • Drug storage procedures
  • Drug Monitoring
  • Drug Delivery Mechanisms
  • Pharmacology knowledge
  • Workflow Optimization
  • Drug Inventory Management
  • Certified Pharmacy Technician (CPhT)
  • Advanced math skills
  • Payment Processing
  • Creative Thinking
  • HIPAA Compliance
  • Drug safety
  • New Hire Onboarding
  • Patient education and counseling
  • Item Pricing
  • Secure storage of medications
  • Team Collaboration
  • Prescription Filling and Labeling
  • Insurance processing
  • Drug Interaction Software
  • Drug Classification Knowledge

Timeline

Pharmacy Technician

WALGREENS
12.2021 - Current

High School Diploma -

Topsail High School

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Kaitlyn Coviello