Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Coward

Benson,NC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Conduent
06.2021 - Current
  • Worked for Apple answering calls from people interested in buying apple related items.
  • Worked for Kentucky Kynect that was part of DCBS answering calls from members needing to sign up for Medicaid and or qualified health plans.
  • Assisted members in maintaining their Medicaid case as well updating/reporting changes to the yearly renewals with Medicaid/QHP.
  • Assisted members who had Medicare and also Medicaid with their duel memberships.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Concentrix
07.2018 - 06.2019
  • Worked as a costumer service rep for Anthem Blue Cross Blue Shield answering calls from providers office or the 3rd party answering questions regarding claim status, members visits and procedures
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server

Cracker Barrel
11.2016 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Diploma -

West Johnston
Benson, NC

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution

Timeline

Customer Service Representative

Conduent
06.2021 - Current

Customer Service Representative

Concentrix
07.2018 - 06.2019

Server

Cracker Barrel
11.2016 - 01.2018

Diploma -

West Johnston

Similar Profiles

CREATE PROFILE
Kaitlyn Coward