Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Crace

Hazard,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative Agent

SYKES
05.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Worked with the new hire classes for peer support.

Lead Toddler Teacher

Holy Spirit Parish Child Development Center
06.2022 - 04.2023
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Shift Leader

Wendys Restaurant
10.2021 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collected, arranged, and input information into database system.

Education

No Degree - Early Childhood Education

Alice Lloyd College
Pippa Passes, KY

High School Diploma -

Perry County Central High School
Hazard, KY
06.2021

Skills

  • Product Knowledge
  • Complaint Resolution
  • Problem Resolution
  • Group and Individual Instruction
  • Lesson Planning
  • Curriculum Implementation
  • Active Listener
  • Approachable

Certification

  • CDA Training - November 2022- April 2023

Timeline

Customer Service Representative Agent

SYKES
05.2023 - Current

Lead Toddler Teacher

Holy Spirit Parish Child Development Center
06.2022 - 04.2023

Shift Leader

Wendys Restaurant
10.2021 - 05.2022

No Degree - Early Childhood Education

Alice Lloyd College

High School Diploma -

Perry County Central High School

Similar Profiles

CREATE PROFILE
Kaitlyn Crace