Kaitlyn Crawford

• Administer pediatric medications and vaccinations, ensuring accurate dosage verification and adherence to immunization schedules
• Perform clinical procedures including skin testing and non-invasive ear lavage for cerumen removal in pediatric patients
• Collect laboratory specimens (urine, sputum, stool) using child-appropriate, non-invasive techniques while ensuring proper labeling and documentation
• Conduct basic laboratory and screening tests in accordance with pediatric care protocols
• Accurately obtain and record pediatric vital signs, including height, weight, temperature, pulse, respiration rate, and blood pressure
• Collect and document patient history, symptoms, and developmental information from patients and caregivers to support provider evaluation
• Provide a supportive, child-friendly environment to ease patient anxiety and ensure a positive clinical experience.

• Managed a team of support professionals, fostering teamwork and setting performance goals.
• Managed and motivated employees to be productive and engaged in work.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.

Completed 160-hour externship with success.

• Shadowed pediatricians and primary care providers in a fast-paced clinical setting, gaining hands-on exposure to pediatric healthcare delivery.
• Assisted with patient intake, including recording vitals and medical histories under supervision.
• Successfully performed routine well-child visits, vaccinations, and common pediatric illness management within scope of practice.
• Gained familiarity with electronic health record (EHR) systems (e.g., Epic) for documentation and patient chart review.

• Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Responsible for unloading and stocking shelves.
• Independently running the photo department.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Prevented accidents through regular equipment inspections and maintenance.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.