Kaitlyn Cruz
El Mirage
Summary
Compassionate Patient Services Coordinator known for maintaining high productivity levels and completing tasks efficiently. Skilled in patient communication, appointment scheduling, and medical records management. Excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.
Overview
6
6
years of professional experience
Work History
Remote Patient Services Coordinator
Spooner Physical Therapy
08.2024 - Current
- Remotely assist the front office teams of 9 different clinics with greeting and checking patients into their appointments, verifying benefits, explaining benefits to patients, collecting payments due, scheduling, and assisting patients with any questions or concerns they may have.
Interim Lead Patient Services Coordinator
Spooner Physical Therapy
Goodyear
05.2023 - 10.2024
- Greet and check in patients for their appointments, verify insurance benefits, explain benefits to patients, answer phones, collect payments, schedule, run reports to ensure patient accounts were compliant, submit for authorization from various insurances including for worker's comp., create new accounts from the referrals we have received, assist the clinic director with hiring new front office staff, handle patient questions or concerns.
Bridge Patient Services Coordinator
Spooner Physical Therapy
10.2023 - 08.2024
- Traveling to different clinics to assist with training or assisting the front office team when they are short staffed.
- I would also complete audits to make sure tasks were being done correctly, greet and check in patients for their appointments, verify insurance benefits, explain benefits to patients, answer phones, collect payments, schedule, run reports, submit for authorization from various insurances including for worker's comp., and create new accounts from the referrals we have received.
Patient Services Coordinator
Spooner Physical Therapy
Goodyear
12.2022 - 05.2024
- Greet and check patients into their appointments, collect payments, schedule, submit for authorization, create new accounts from referrals, accurately collect patient information, work reposts to ensure accounts are compliant, handle patient questions and concerns, create flow sheets for the Physical Therapists, and answer phones.
Patient Registration Representative
Conifer Health Solutions
03.2022 - 12.2022
- Check patients in at the triage desk, accurately registering patients in their rooms, accurately registering patients that came in via ambulance, verify insurance, collect payments, completing the paperwork required to admit a patient and notifying their insurance if necessary.
Office Manager
Fish Window Cleaning
Corona
05.2019 - 03.2022
- Build and dispatch the schedule for the crew, collect past due payments, answer phones, give estimates, collect and record work orders, post payments, order office supplies, assist with interviewing new candidates, handle customer questions and concerns, and file all paperwork.
Education
High School Diploma -
Norco High School
Norco, CA06-2007
Skills
- Insurance verification
- Payment collection
- Patient scheduling
- Customer service
- HIPAA compliance
- Healthcare systems navigation
- Appointment scheduling
- Data entry
References
References available upon request.
Timeline
Remote Patient Services Coordinator
Spooner Physical Therapy
08.2024 - Current
Bridge Patient Services Coordinator
Spooner Physical Therapy
10.2023 - 08.2024
Interim Lead Patient Services Coordinator
Spooner Physical Therapy
05.2023 - 10.2024
Patient Services Coordinator
Spooner Physical Therapy
12.2022 - 05.2024
Patient Registration Representative
Conifer Health Solutions
03.2022 - 12.2022
Office Manager
Fish Window Cleaning
05.2019 - 03.2022
High School Diploma -
Norco High School
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