Kaitlyn Cunningham
Wauseon,OH
Summary
Dynamic and compassionate healthcare professional with extensive experience across patient care and administrative roles, notably at Fulton Manor. Expert in vital signs monitoring and providing empathetic support, achieving significant improvements in patient satisfaction. Skilled in privacy adherence and a proven reliable team player, adept at enhancing patient comfort and safety. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
13
13
years of professional experience
Work History
State Tested Nursing Assistant
Fulton Manor
05.2024 - Current
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Supported needs of 14+ residents under long-term care.
Medical Billing Specialist
Perrysburg Eye Center
02.2022 - 03.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experience.
- Located errors and promptly refiled rejected claims.
Patient Service Representative
University of Toledo
03.2021 - 02.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Nursing Assistant
Promedica Toledo Hospital
11.2019 - 03.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
State Tested Nursing Assistant
Orchard Villa
07.2018 - 12.2019
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 10+ residents under long-term care.
Sales Associate
Walmart
03.2015 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Dining Services/Assistant Activities Coordinator
Kendal at Oberlin
01.2012 - 01.2015
- Coordinated logistics for special events, including venue booking, equipment procurement, and staff scheduling.
- Developed and implemented creative activity programs tailored to the interests of various age groups and demographics.
- Promoted and communicated upcoming activities to residents, families and associates.
- Enhanced participant engagement by organizing and leading diverse recreational activities.
Education
Associate Degree in Nursing - Nursing
Owens Community College
Perrysburg, OH05.2025
Certificate - Medical Billing And Coding
Owens Community College
Perrysburg, OH08.2021
Bachelor of Science - Interdisciplinary Studies in Health Administration
University of Toledo
Toledo, OH12.2019
High School Diploma -
Firelands High School
Oberlin, OH06.2013
Skills
- Basic Life Support
- Vital signs monitoring
- Compassionate Care
- Privacy and confidentiality
- Adaptive Learning
- Reliable team player
- Patient Care
- Dementia and Alzheimer's knowledge
Timeline
State Tested Nursing Assistant
Fulton Manor
05.2024 - Current
Medical Billing Specialist
Perrysburg Eye Center
02.2022 - 03.2023
Patient Service Representative
University of Toledo
03.2021 - 02.2022
Nursing Assistant
Promedica Toledo Hospital
11.2019 - 03.2020
State Tested Nursing Assistant
Orchard Villa
07.2018 - 12.2019
Sales Associate
Walmart
03.2015 - 07.2018
Dining Services/Assistant Activities Coordinator
Kendal at Oberlin
01.2012 - 01.2015
Associate Degree in Nursing - Nursing
Owens Community College
Certificate - Medical Billing And Coding
Owens Community College
Bachelor of Science - Interdisciplinary Studies in Health Administration
University of Toledo
High School Diploma -
Firelands High School
Similar Profiles
Jasimine BakerJasimine Baker
Mortgage Loan Officer at Fulton Mortgage Company Dba Fulton BankMortgage Loan Officer at Fulton Mortgage Company Dba Fulton Bank
Jakob GerberJakob Gerber
Assisted in designing and instructing a lesson at Penn Manor High School, Penn Manor Middle SchoolAssisted in designing and instructing a lesson at Penn Manor High School, Penn Manor Middle School
Alicia TennyAlicia Tenny
Chief Financial Officer at SAIL At Ferncliff Manor Inc / Ferncliff Manor IncChief Financial Officer at SAIL At Ferncliff Manor Inc / Ferncliff Manor Inc