Kaitlyn Curry
Tooele
Summary
Hardworking and competent professional with extensive knowledge in composite laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in a solitary role or as part of team.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Lab Technician
Hexcel Corporation
West Valley City
09.2021 - Current
- Conducted tests on composite materials for quality assurance.
- Operated laboratory equipment for sample analysis and preparation.
- Recorded and documented experimental results accurately in lab reports.
- Implemented safety protocols to ensure a secure working environment.
- Assisted in the development of new testing procedures for product evaluation.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
Customer Service Representative
Design Ink/Lone Rock Clothing
West Jordan
07.2017 - 09.2021
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Assistant Store Manager
Family Dollar
Magna
08.2016 - 07.2017
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Interpret and communicate work procedures and company policies to staff.
- Prepare and issue work schedules, deadlines, and duty assignments for staff.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Monitor inventory levels and requisition.
Education
High School Diploma -
Tabiona High School
Tabiona, UTSkills
- Report generation
- Report creation
- Credit card payment processing
- Customer relations
- Inbound and Outbound Calling
- Problem-solving abilities
- Project management abilities
- Technologically savvy
- Adaptive team player
- Shipping and receiving understanding
- Business development understanding
- Sales expertise
- Quality assurance controls
- In-store support
- Quality control
- High-energy attitude
- Courteous demeanor
- System implementation
Accomplishments
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Promoted from warehouse associate to customer service, in less than 12-months
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Assisted in creating a new process that significantly improved operations.
Timeline
Lab Technician
Hexcel Corporation
09.2021 - Current
Customer Service Representative
Design Ink/Lone Rock Clothing
07.2017 - 09.2021
Assistant Store Manager
Family Dollar
08.2016 - 07.2017
High School Diploma -
Tabiona High School