Kaitlyn Czernel
Sterling Heights,MI
Summary
Safe, enjoyable service to children and all age groups. Determination, grit, and perseverance to win competitions in Sales, and be an adaptable caretaker of children and large groups. Charisma, passion, and patience are what make me a suitable candidate.
Overview
4
4
years of professional experience
Work History
Cast Member
MJR Marketplace Cinema 20
Sterling Heights, MI
06.2025 - Current
- Assisted guests with ticket purchases and concessions, ensuring a seamless experience.
- Partook in Sales challenges and maintained determination.
- Maintained cleanliness of theater environments, adhering to safety and sanitation standards.
- Assisted guests with handling equipment suitable for aiding in disabilities.
- Collaborated with team members to manage crowd control during peak showtimes.
Crew Member
Chipotle
Sterling Heights, MI
10.2024 - 02.2025
- Prepared and assembled food orders efficiently to meet customer demands.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in training new crew members on operational procedures and safety protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cast Member
MJR Marketplace Cinema 20
Sterling Heights, MI
04.2024 - 10.2024
- Trained new cast members and assisted supervisors
- Engaged with patrons to provide information on film schedules and promotions.
- Supported special events by setting up promotional items and pre-ordered concessions
- Assisting in stocking
- Provided excellent customer service for the box office, concession, and floor
- Maintained cleanliness on the floor, box, and concession.
Gelato Server
Ventimiglia Italian Foods
Sterling Heights, MI
06.2022 - 08.2022
- Delivered exceptional customer service while serving gelato and assisting with menu inquiries.
- Maintained cleanliness and organization of serving area, ensuring compliance with health regulations.
- Operated cash box efficiently, processing transactions and managing cash box accurately.
- Collaborated with team members on prepping citrus and perishables in the market.
Education
Associate of Science - Biochemistry
Macomb Community College
Warren, MI12-2027
High School Diploma -
Adlai E. Stevenson High School
Sterling Heights06-2025
Skills
- Strong Bonding with all age groups (children dominantly)
- Patience
- Excellent at handling large crowds and pressure
- Leadership skills
- Sales
- Problem Solving
- Excellent customer service and social skills
- Energetic and bubbly
- Intermediate-Beginner Bilingual (Espanol)
Accomplishments
Competitions in Sales:
1st/40+ cast members for selling 142 Real Butter(s) (upselling) in 3 shifts.
1st/40+ cast members for upselling promotional tins (recycled stock)- 20+ in one shift.
Academics:
Graduated 3.56 GPA
4 years of Spanish in High School
AP classes taken: 2, tested for 3
Languages
Spanish
Limited Working
Timeline
Cast Member
MJR Marketplace Cinema 20
06.2025 - Current
Crew Member
Chipotle
10.2024 - 02.2025
Cast Member
MJR Marketplace Cinema 20
04.2024 - 10.2024
Gelato Server
Ventimiglia Italian Foods
06.2022 - 08.2022
Associate of Science - Biochemistry
Macomb Community College
High School Diploma -
Adlai E. Stevenson High School