Kaitlyn De Armond
Chicago,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Dog Bather
Spotless Dog Wash
06.2022 - 07.2023
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet served.
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
- Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
Dog Handler
Aeslin Pup Hub
06.2021 - 08.2021
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 35-40 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
- Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.
- Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog''s training progress.
- Observed animals closely to understand individual needs and behaviors.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Administered prescribed medications to animals based on individual needs.
- Kept animals stimulated with variety of enrichment activities.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Monitored animal health, attention and behavior during training sessions.
Director of Catering Operations Assistant
Beth Hillel Bnai Emunah Synagogue
04.2015 - 05.2018
- Maintained office equipment
- Ordered supplies
- Kept office calendar
- Welcomed all visitors
- Scheduled appointments when necessary with the team
- Optimized venue partnerships by maintaining open communication channels and promptly addressing any issues or concerns.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Trained and supervised team members to deliver top-notch service during large-scale catering functions.
- Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
- Adhered closely to all relevant health department regulations regarding food handling procedures at on-site kitchens as well as off-premise catering locations.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
- Expanded company''s reach into new markets by targeting specific industries, such as corporate events or weddings, through targeted advertising campaigns.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Education
Bachelor of Arts - Psychology
Lewis University
Romeoville, IL05.2024
High School Diploma -
Lake View High School
Chicago, IL 06.2019
Skills
- Record Keeping Abilities
- Appointment Scheduling
- Basic accounting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Decision-Making
- Microsoft Office
- Microsoft Excel
Certification
CITI Certification - this is an ethics training certification I acquired while in college because of the necessary steps needed to complete for conducting research projects on fellow classmates appropriately.
Timeline
Professional Dog Bather
Spotless Dog Wash
06.2022 - 07.2023
Dog Handler
Aeslin Pup Hub
06.2021 - 08.2021
Director of Catering Operations Assistant
Beth Hillel Bnai Emunah Synagogue
04.2015 - 05.2018
Bachelor of Arts - Psychology
Lewis University
High School Diploma -
Lake View High School
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