Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn DeHoyos

Louisville,Kentucky

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

7
7
years of professional experience

Work History

Assistant Community Manager

Brookside Properties
08.2023 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Evaluated property conditions and recommended improvements.
  • Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Deli Associate

Walmart
10.2021 - 06.2023
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
  • Learned other teammates' work tasks to train as backup.

Server/Prep Chef

Abuela's Cuban Cafe
07.2017 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Certification Of Coding - Medical Billing And Coding

Purdue Global Online
Online
05.2025

Skills

  • Property Management
  • Payment Processing
  • Records and database administration
  • Website Management
  • Expertise in Entrata
  • Event Planning
  • Document Control
  • Resident relations
  • Financial budgeting and reporting
  • Property Inspections
  • Tenant and eviction laws
  • Customer Relationship Management
  • Payment management
  • Property tours and inspections
  • Conflict handling
  • Administrative abilities
  • Leasing and sales
  • Community Engagement
  • Staff Training

Timeline

Assistant Community Manager

Brookside Properties
08.2023 - Current

Deli Associate

Walmart
10.2021 - 06.2023

Server/Prep Chef

Abuela's Cuban Cafe
07.2017 - 06.2023

Certification Of Coding - Medical Billing And Coding

Purdue Global Online

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Kaitlyn DeHoyos