Kaitlyn Dobbins
Stillwater,OK
Summary
Proven to enhance client retention and streamline operations, my tenure at Pawhuska Hospital highlighted my adeptness in maintaining confidentiality and fostering patient wellbeing. Leveraging skills in electronic document storage and active listening, I consistently improved service delivery and operational efficiency, achieving significant advancements in patient care and administrative support. Professional with significant experience in front office operations, excelling in managing administrative tasks, scheduling, and customer interactions. Highly adaptable, ensuring smooth workflow and effective communication within team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Known for reliability and results-driven approach in dynamic settings.
Overview
6
6
years of professional experience
Work History
Receptionist Assistant
Stillwater Family Care
07.2023 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Answered central telephone system and directed calls accordingly.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Greeted numerous visitors, vendors and interview candidates.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
Wait Staff Member
Bricktown Brewery
07.2022 - 07.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Psych Technician
Pawhuska Hospital
03.2021 - 07.2022
- Enhanced patient care by providing emotional support and implementing personalized treatment plans.
- Coordinated recreational activities for patients, facilitating socialization while also promoting physical wellness benefits.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Implemented behavioral management techniques to minimize disruptions within the therapeutic milieu effectively.
- Contributed to efficient clinical operations by maintaining organized patient records and ensuring accurate documentation.
- Assisted in the development of individualized therapy programs, promoting patient growth and wellbeing.
- Promoted self-awareness in patients through guided reflection activities, encouraging personal growth and insight.
- Supported psychiatrists during evaluations by gathering pertinent patient information and recording observations accurately.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Utilized exceptional active listening skills during one-on-one sessions, identifying concerns or distress signals among patients promptly.
- Facilitated smooth transitions between shifts through detailed reporting and concise handover communications.
Wait Staff Member
Grill 125
01.2019 - 05.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Bartender
Grill 125
01.2019 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Registration Representative
Pawhuska Hospital
12.2020 - 03.2021
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Ensured prompt resolution of discrepancies in payment balances by collaborating closely with the finance team.
- Verified insurance benefits, processed payments, and issued receipts.
Education
High School Diploma -
Hominy High School
Hominy, OK05.2016
Skills
- Reception Area Maintenance
- Maintaining cleanliness
- Appointment Scheduling
- Office Organization
- Cash Management
- Electronic document storage
- Meeting Preparation
- Typing Speed
- Correspondence Writing
- Document Scanning
- Presentation Development
- Mail Routing
- Filing System Management
- Telephone systems
- Calendar Management
- Master calendar preparation
- Visitor log management
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Responded to over [Number] customer inquiries each day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Timeline
Receptionist Assistant
Stillwater Family Care
07.2023 - Current
Wait Staff Member
Bricktown Brewery
07.2022 - 07.2023
Psych Technician
Pawhuska Hospital
03.2021 - 07.2022
Registration Representative
Pawhuska Hospital
12.2020 - 03.2021
Wait Staff Member
Grill 125
01.2019 - 05.2022
Bartender
Grill 125
01.2019 - 05.2022
High School Diploma -
Hominy High School
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