Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kaitlyn Donaldson

Brookpark,OH

Summary

Dynamic Assistant General Manager with a proven track record at Taco Bell, enhancing customer satisfaction and streamlining operations for growth. Excelled in staff development and operational efficiency, leveraging skills in problem-solving and team leadership. Achieved notable improvements in employee performance and customer service excellence, driving positive outcomes and brand loyalty.

Overview

4
4
years of professional experience

Work History

Assistant Manager

The Original Steaks and Hoagies
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant General Manager

Taco Bell
07.2020 - 07.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Education

High School Diploma -

Berea Mid-park High School
Berea, OH
11.2022

Skills

Money Handling

Timeline

Assistant Manager

The Original Steaks and Hoagies
07.2024 - Current

Assistant General Manager

Taco Bell
07.2020 - 07.2024

High School Diploma -

Berea Mid-park High School

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Kaitlyn Donaldson