Kaitlyn Donaldson
Brookpark,OH
Summary
Dynamic Assistant General Manager with a proven track record at Taco Bell, enhancing customer satisfaction and streamlining operations for growth. Excelled in staff development and operational efficiency, leveraging skills in problem-solving and team leadership. Achieved notable improvements in employee performance and customer service excellence, driving positive outcomes and brand loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Original Steaks and Hoagies
Cleveland, OH
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant General Manager
Taco Bell
Middleburg Heights Ohio
07.2020 - 07.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
High School Diploma -
Berea Mid-park High School
Berea, OH11.2022
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Task Delegation
Staff Management
Workload Management
Employee Scheduling
Operations Management
Recruiting and interviewing
Staff Development
Orientation and training
Employee Performance Evaluations
Cost Control
Schedule oversight
Customer Service
Team Leadership
Teamwork and Collaboration
Problem Resolution
Decision-Making
Multitasking Abilities
Problem-Solving
Organizational Skills
Time Management
Multitasking
Active Listening
Hiring and Training
Goal Setting
Work Planning and Prioritization
Timeline
Assistant Manager
The Original Steaks and Hoagies
07.2024 - Current
Assistant General Manager
Taco Bell
07.2020 - 07.2024
High School Diploma -
Berea Mid-park High School