Kaitlyn Dordal
Minneapolis,MN
Summary
Dedicated and detail-oriented Patient Coordinator with hands-on experience supporting clinical operations in a cosmetic medicine setting. Proven ability to educate patients on skincare regimens and treatment plans, coordinate provider schedules, manage medical records, and maintain a professional and welcoming environment. Passionate about skincare and aesthetic services, with a strong desire to expand into a more direct clinical role. Known for being a collaborative team player, quick learner, and empathetic communicator, committed to enhancing patient experience. Eager to transition into the Clinical Assistant role to further support procedures, assist providers, and deliver exceptional patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Skin Rejuvenation Clinic
Edina, MN
02.2025 - Current
- Serve as the first point of contact for all patients, ensuring a welcoming and professional environment for aesthetic consultations and treatments.
- Educate patients on available cosmetic procedures, treatment plans, skincare regimens, and post-procedure care to ensure understanding and satisfaction.
- Coordinate provider schedules, and support the efficiency of cosmetic services.
- Maintain accurate and detailed electronic medical records, documenting patient notes, medical history, and treatment plans in compliance with HIPAA standards.
- Collaborate closely with providers and team members to ensure seamless coordination of patient care, and optimal treatment outcomes.
Studio Coordinator
OVME
Edina, MN
01.2023 - 02.2025
- Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
- Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
- Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
- Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
- Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
- Process client payments and provide receipts or invoices as required.
- Stay knowledgeable about services, treatments, and promotions to provide accurate, up-to-date information to clients.
- Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
Administrative & Contracting Specialist
Manes For Change
Mora, MN
08.2021 - 01.2022
- Provided exceptional client support by answering inquiries and delivering information about services.
- Maintained confidential files and records in secure databases, ensuring compliance with privacy regulations.
- Managed communication, including emails and phone calls, with clients, vendors, and internal staff.
- Reviewed invoices, statements, and payments for accuracy and compliance.
- Ensured adherence to regulatory standards by maintaining staff credentials and licenses.
- Released information to agencies and the public in accordance with legal requirements.
Education
Sociology
Southwest Minnesota State University
Marshall, MN05-2021
Skills
- Appointment and schedule management
- Patient Education and support
- EMR/Medical Documentation
- Billing and payment processing
- Knowledge of industry services
- Microsoft
- Inventory & supply management
Certification
- HIPPA certification
Timeline
Patient Coordinator
Skin Rejuvenation Clinic
02.2025 - Current
Studio Coordinator
OVME
01.2023 - 02.2025
Administrative & Contracting Specialist
Manes For Change
08.2021 - 01.2022
Sociology
Southwest Minnesota State University
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