Kaitlyn Dotson
Bluff Dale,TX
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining service operations at The Fisherman's Corner. Excels in problem-solving and exceptional customer service, demonstrating a strong work ethic and hospitality service expertise. Skilled in cash handling and customer complaint resolution, consistently delivering outstanding guest engagement.
Overview
2
2
years of professional experience
Work History
Server
The Fisherman's Corner
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Customer Service
H-E-B Grocery
09.2022 - 11.2023
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Welcomed and greeted guests and delivered outstanding customer service.
- Resolved customer service issues related to pricing or discounts.
- Trained newly hired employees on routine tasks and customer service.
- Maintained standards of quality, timeliness, and productivity.
- Gained and maintained department product knowledge to facilitate customer service.
Education
High School Diploma -
Joshua High School
Joshua, TX05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Customer Satisfaction
- Patience and composure
- Customer Complaint Resolution
- Product Knowledge
- Problem-Solving
- Reliable and Responsible
Languages
American Sign Language
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Fisherman's Corner
01.2024 - Current
Customer Service
H-E-B Grocery
09.2022 - 11.2023
High School Diploma -
Joshua High School
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