Kaitlyn Doutt
Phillipsburg,NJ
Summary
Help Desk Technician with over 4 years of experience in enhancing user satisfaction and operational efficiency through swift ticket resolution and IT support across multiple facilities. Proficient in troubleshooting, account management, and hardware deployment, with a strong focus on maintaining healthcare regulatory standards and protecting sensitive data. Committed to fostering a collaborative environment and training fellow technicians to ensure seamless IT operations.
Overview
8
8
years of professional experience
Work History
Help Desk Technician
Phoebe Ministries
Allentown, PA
05.2020 - Current
- Resolve tickets swiftly, enhancing user satisfaction and operational efficiency.
- Deliver IT support across facilities, improving system reliability and performance.
- Ensure compliance with IT policies, maintaining healthcare regulatory standards.
- Provide emergency IT support, ensuring uninterrupted operations outside regular hours.
- Deploy and troubleshoot hardware and software, protecting sensitive data.
- Assist in the training of other Help Desk Technicians.
Gas Station Cashier
Exxon Gas Station
Northampton, PA
04.2017 - 04.2020
Education
Associate of Science - Information Technology
Northampton Community College
Bethlehem, PA05-2020
Skills
- Help Desk Software
- Technical Support
- Hardware Repair
- Software Installation
- Account Management
- Proficient in MS Office 2016/365
- Proficient with Windows 10/11
- Technical Documentation
- IT Compliance
- Healthcare Standards
Accomplishments
- Employee of the Month - May 2022
- President's Award - November 2022
References
References available upon request.
Timeline
Help Desk Technician
Phoebe Ministries
05.2020 - Current
Gas Station Cashier
Exxon Gas Station
04.2017 - 04.2020
Associate of Science - Information Technology
Northampton Community College
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