Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Duffy

Kaitlyn Duffy

Sedro-Woolley,WA

Summary

I'm a detail-oriented, organized, and hard working person. I have a passion for helping people and strive to do better each day. Efficient with scheduling, EMR, Epic knowledge, technology, and multi-line phone systems. Ready to take on challenges that are bought to hand.

Overview

2
2
years of professional experience

Work History

Patient Service Representative

Optum
08.2022 - Current
  • Used Epic to schedule appointments.
  • Educated patients on medicine and at-home healthcare tools.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered prompt service to prioritize customer needs.

Medical Receptionist

Skagit Regional Health
01.2022 - 07.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.

Lead Patient Coordinator

Higher Health Chiropractic
03.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Completed patient referrals to other medical specialists.

Barista

Starbucks
06.2020 - 02.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Bachelor of Business Administration - Business Administration

Everett Community College
Everett, WA
09.2023

High School Diploma -

Stanwood High School
Stanwood, WA
06.2020

Skills

  • Customer Service
  • Computer Knowledge (Word, Excel, Spreadsheet, Etc)
  • Reminder Calls
  • Patient Registration
  • System Updates
  • Medical Billing
  • Office Administration
  • Medical Insurance
  • Demographics Information
  • Call Transfers
  • Directing Callers
  • Appointment Confirmation
  • HIPAA Compliance

Timeline

Patient Service Representative

Optum
08.2022 - Current

Medical Receptionist

Skagit Regional Health
01.2022 - 07.2022

Lead Patient Coordinator

Higher Health Chiropractic
03.2021 - 11.2021

Barista

Starbucks
06.2020 - 02.2021

Bachelor of Business Administration - Business Administration

Everett Community College

High School Diploma -

Stanwood High School

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Kaitlyn Duffy