- Music
- Acting and Theater
- Creative Writing
- Cooking
- Avid Reader
- Watching Movies and TV Shows
Kaitlyn Durkee
Southampton,NJ
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Aloft
06.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Collaborated with housekeeping and maintenance teams to ensure property standards were met.
Theater Usher/Ticket Sales Agent
Spiegelworld
11.2023 - 01.2025
- Provide an in depth sales presentation to customers interested in seeing The Hook.
- Managed theater operations such as opening and closing procedures, ticketing, and concession sales.
- Maintained cleanliness of the facility including lobbies, auditoriums, restrooms, and other public areas.
- Greeted patrons, answered inquiries, and directed guests to their seats.
- Adapted quickly to changing situations while remaining calm under pressure during busy times.
Customer Service Associate
Wawa
04.2021 - 05.2023
- Maintained store cleanliness and organized inventory for optimal customer experience.
- Prepared and served food and beverages, ensuring high quality and customer satisfaction.
- Operated cash register efficiently, handling transactions and resolving customer inquiries.
- Stocked coolers and fridges, ensuring product availability and freshness.
- Contributed to a collaborative team environment, enhancing store operations.
Daycare Assistant Supervisor
Fellowship Alliance Chapel
01.2020 - 09.2020
- Supervised infants during services, ensuring safety and engagement through structured activities.
- Developed lesson plans and crafts, enhancing children's learning and creativity.
- Guided assistants, fostering a collaborative and supportive environment.
- Managed free time activities, maintaining a positive and interactive atmosphere.
- Contributed to a nurturing environment, leading to positive feedback from parents.
Education
Hospitality Management
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma - undefined
Seneca High School
Tabernacle, NJ01.2023
Skills
- Customer Service - Expert
- Sales - Experienced
- Organization - Experienced
- Infant Care - Beginner
- Autism Care - Skillful
- Time Management - Experienced
- Childcare - Experienced
- Communication - Expert
- Direct Marketing - Beginner
- Leadership Management - Skillful
Interests
Timeline
Front Desk Agent
Aloft
06.2025 - Current
Theater Usher/Ticket Sales Agent
Spiegelworld
11.2023 - 01.2025
Customer Service Associate
Wawa
04.2021 - 05.2023
Daycare Assistant Supervisor
Fellowship Alliance Chapel
01.2020 - 09.2020
High School Diploma - undefined
Seneca High School
Hospitality Management
Atlantic Cape Community College