Kaitlyn Dyer
Kenosha,WI
Summary
Results-driven professional with extensive experience at Amgen, skilled in project planning and customer service. Proven ability to foster cross-functional collaboration and drive significant performance improvements. Exceptional in budget oversight and supply chain management, consistently achieving key business objectives.
Overview
10
10
years of professional experience
Work History
Project Management (DTI) - Enterprise Resource Planning (ERP) - CW
Amgen
09.2023 - Current
- Coordinate logistics for project meetings, workshops, and training sessions
- Manage end-to-end SAP project lifecycles, including planning, execution, monitoring, and closing phases for two large projects (Horizon therapeutics integration and SAP ECC to S4/HANA)
- Maintaining and updating project management tools, action logs, risk logs, timelines, databases, and systems. (Power Bi, Smartsheet, Ariba, Jira, etc)
- Assisting with developing project schedules and ensuring the project timeline/deadlines are met
- Collaborate with cross-functional teams to ensure alignment with organizational goals
- Managed integration project simultaneously, preparing meeting agendas, capturing meeting notes, preparing presentations, and tracking actionable items
- Managed end-to-end Integration SAP project lifecycles, including planning, execution, monitoring, and closing phases
Project Coordinator Medical Affairs and Outcomes Research
Amgen
09.2023 - 05.2024
- Managing key projects, including budget and invoice tracking, invoice-to-budget reconciliation, accruals, SOW tracking, and ongoing special projects supporting several functions within Medical Affairs
- Managed cross-functional team meetings, ensure milestones and deadlines are met with respect to key brand strategies, compiling reports and maintenance of the central repository of documents and deliverables
- Working collaboratively with medical affairs team members, cross-functional partners, and external vendors
- Devised a comprehensive project documentation system, increasing the confidentiality of information and files related to different project modules
Account Representative
Alfa Laval
07.2019 - 09.2023
- Managed 40 accounts shipments, managing order quantities and prices, and resolved supply chain issues. Worked with suppliers, manufacturers, and buyers to ensure materials and products were delivered on time.
- Purchasing goods and services to ensure on time delivery and within budget.
- Configure and quote tailored valves and pumps solutions across various industries
- Provide technical support on product application and troubleshoot any issues
- Performing constant analysis, assessment, and course correction through labor utilization cost control, accurate invoicing, and accounts receivable
- Assisting Accounts Payable/Receivable with processing payment credits/debits and providing proof of delivery to ensure proper payment of invoices while receiving purchase orders
Account Representative
Vp Logistics
09.2019 - 07.2020
- Maintained and leveraged shipment information from carrier partners, efficiently resolving in-transit issues.
- Created key performance indicators to measure shipment effectiveness.
- Administered quality management initiatives in areas such as risk management, operational compliance, and performance improvement.
- Coordinated between shipping department, carriers, and store personnel to ensure correct loading.
Project Coordinator
Catalyst Exhibits
08.2018 - 09.2019
- Venue and Vendor management: Research and select venues, caterers, speakers, entertainers, photographers, and other vendors
- Negotiate contracts and fees with venues and vendors
- Coordinate venue management, caterers, stand designers, contractors, and equipment hire.
- Manage logistical aspects of event planning and execution, including transportation, accommodation for attendees, equipment, and catering
- Managed booth design and planning. Working with carpenters and designers to create clients ideas.
- Delivered monthly metrics to track performance and production.
- Executed strategies for planning and coordinating internal meetings, off-site events, and team-building exercises by selecting vendors and venues, managing budgets, and developing event plans
- Responsible for all levels of communication with clients, as well as internal and external communication including contractors and suppliers
- Complete accountability for monitoring and controlling project deadlines, budgets and expense reporting
Patient Care Coordinator
Smart Choice MRI
08.2016 - 08.2018
- Acted as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing to ensure the patient needs were addressed while educating patients & their families on medical procedures/conditions and maintaining updated patient records
- Responsible for effectively answering & directing calls, welcoming & checking in patients, collecting payments/billing, scheduling appointments, calling on prior reports and images for comparisons for all clinics, and ordering all medical supplies for the Kenosha clinic
- Aligned the organization for growth by using a comprehensive process combining clinical, financial, and psychosocial approaches to identify trends and early indicators, resolve barriers, and create a strategy ensuring appropriate service/resource utilization is provided to patients
- Demonstrated mastery in verifying insurance for treatments, collecting payments, and reconciling daily cash reports
- Earned the privilege of assisting doctors with developing a comprehensive treatment plan and discussing patient accounts, insurance benefits, and financing options
Inbound Problem Solver
Amazon Fulfilment Center
10.2014 - 09.2016
- Provided support to associates by troubleshooting and resolving inventory-related problems, including ASIN labels, damaged products, and adding expiration dates to products
- Utilized software applications to track problems and resolve issues on time by researching customer inquiries concerning defective products, replacing damaged items, and auditing packages to ensure the accuracy of the location
- Established safety procedures for the team by facilitating weekly meetings geared toward disposing of hazardous materials from the work environment
- Successfully identified, investigated, and corrected shipment errors using Kick Out, Optimized Outbound Problem Solve (OOPS), and Putty tools to ensure that customers' orders are delivered
- Laid groundwork for increasing customer retention by creating and offering unique discount opportunities resulting in interest generation for new product lines
Education
Master Degree - Business Administration and Management
Herzing University
01.2023
Bachelor's degree - Business Administration and Management
Bellevue University
01.2022
Associate's Degree - Business Administration and Management
Gateway Technical College
01.2020
Technical Diploma - Business Services Manager
Gateway Technical College
01.2019
Skills
- Customer Service
- Process Reengineering
- Project Planning
- Business Strategy
- Productivity & Performance Improvement
- Change Management
- Performance Review & Assessment
- Strategic Planning
- Product Development
- Tactical Execution
- Contract Negotiation
- Budget Oversight
- Supply Chain Management Knowledge
- Event planning and logistics
Timeline
Project Management (DTI) - Enterprise Resource Planning (ERP) - CW
Amgen
09.2023 - Current
Project Coordinator Medical Affairs and Outcomes Research
Amgen
09.2023 - 05.2024
Account Representative
Vp Logistics
09.2019 - 07.2020
Account Representative
Alfa Laval
07.2019 - 09.2023
Project Coordinator
Catalyst Exhibits
08.2018 - 09.2019
Patient Care Coordinator
Smart Choice MRI
08.2016 - 08.2018
Inbound Problem Solver
Amazon Fulfilment Center
10.2014 - 09.2016
Master Degree - Business Administration and Management
Herzing University
Bachelor's degree - Business Administration and Management
Bellevue University
Associate's Degree - Business Administration and Management
Gateway Technical College
Technical Diploma - Business Services Manager
Gateway Technical College
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