Kaitlyn E. Driscoll
North Providence,RI
Summary
Experienced and results driven leader looking to further my career within the financial industry by bringing my leadership skills as well as member service skills to further enhance the company dynamic. Proven track record in team building, succeeding goals, and creating a positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Navigant Credit Union
04.2025 - 11.2025
- Managed daily operations of branch, overseeing a team of seven employees
- Developed and implemented strategies to achieve branch sales targets
- Developed and maintained strong relationships with new and existing members, ensuring customer satisfaction and repeat business
- Coached and developed team members on selling products and services
- Resolved member complaints promptly, maintaining a high level of customer service
- Collaborated with other departments to ensure seamless coordination of activities across the organization
Assistant Branch Manager
Navigant Credit Union
04.2021 - 04.2025
- Assisted in opening the Cranston branch location in May of 2021 and achieved over 100 million in deposits in less than a year.
- Provide leadership and direction to daily branch operations.
- Provide superior customer service to create great member experiences
- Train branch team in all branch operations
- Motivate branch team to achieve and exceed branch goals.
- Work alongside the Branch Manager to ensure branch staff is carrying out the Credit Unions core values and mission.
Member Service Representative II
Navigant Credit Union
05.2017 - 04.2021
- Demonstrate courteous and professional service to all customers
- Manage all customer requests in a timely fashion
- Educate customers on products/services that would best fit their financial needs
- Underwrite and decision loans
- Assist branch and colleagues with daily operating procedures
- Actively coach and develop team members
Teller/Hybrid Member Service Rep
Navigant Credit Union
03.2015 - 05.2017
- Handle customer transactions in a timely manner
- Receive cash and checks for deposit and accurately processing transactions
- Provide excellent customer service
- Perform account maintenance
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, New HampshireSkills
- Customer service
- Sales
- Leadership
- Time management
- Team building/engagement
- Conflict resolution
- Staff training and development
- Loan underwriting
- Regulatory compliance
- Deposit account management
- Member engagement initiatives
- Customer relationships
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Received the LUCI Award for exemplary performance
Certification
- NMLS Certified
- Notary Public
Languages
English
Timeline
Branch Manager
Navigant Credit Union
04.2025 - 11.2025
Assistant Branch Manager
Navigant Credit Union
04.2021 - 04.2025
Member Service Representative II
Navigant Credit Union
05.2017 - 04.2021
Teller/Hybrid Member Service Rep
Navigant Credit Union
03.2015 - 05.2017
Bachelor of Science - Business Administration
Southern New Hampshire University