Kaitlyn Cierra Edwards

• Oversaw team and monitored effectiveness of each area.

• Collaborated with directors to Implement continuous Improvement & exceed team goals.

• Coordinated meetings to discuss strategy, best practices and process improvements.

• Trained Jr team members and recruited new hires.

• assisted with project planning and execution of research.

•communicated with the public in a respectful & collaborative manner.

• Completed audits to uncover and address inaccuracies.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 40 pounds.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Checked packages and merchandise for damage and notified vendors.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Processed incoming shipments upon package receipt by scanning boxes and shipment papers.

• Received and responded to customer requests via, telephone calls and in-person interactions.
• Gathered and organized materials to support operations.
• Coached employees through day-to-day work and complex problems.
• Aided colleagues, managers and customers through regular communication and assistance.
• Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.

• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Greeted, serviced and thanked all customers.
• Answered customer questions regarding store merchandise, department information and pricing.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Updated pricing and signage to complete product displays and educate customers
• Monitored inventory levels and kept adequate stock in product displays on sales floor.

• Cultivated warm relationships with regular customers.
• Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Bussed and reset tables to keep dining room and work areas clean.
• Used cash registers and credit card machines to cash out customers.