Kaitlyn Edwards
Plano,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sortation Center Warehouse Associate
Amazon.Inc
Coppell, TX
10.2021 - 12.2021
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Consistently lifted materials weighing as much as 50 pounds.
Cashier
Dollar Tree
Plano, Texas
03.2021 - 06.2021
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained customer satisfaction with quick and professional handling of product returns.
Key Holder
Tide Dry Cleaners
Amarillo, TX
10.2017 - 07.2020
- Worked collaboratively in a team environment
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Oversaw team of 4 employees.
- Trained team members in successful strategies to meet operational and sales targets.
Volunteer
Salvation Army
Amarillo, TX
10.2019 - 12.2019
- Collaborated with a diverse group of volunteers to choose which dates and activities we would like to be assigned to
- Volunteered with the Salvation Army doing the Angel Tree, a Christmas effort that provides clothing and toys to younger children whose guardians cannot afford to provide them during Christmas on their own.
Associate
Edit Clean Soncy
Lubbock, TX
12.2017 - 05.2018
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Mentored and coached other team members to meet daily sales goals.
Referee
Amarillo College
Amarillo, TX
01.2017
- Officiated flag football games by keeping time, recording scores, and regulating the rules
- Always encouraged outstanding sportsmanship
- Communicated with other officials quickly and efficiently to make decisions
Stock Associate
Abercrombie & Fitch Co.
Amarillo, TX
08.2017 - 12.2017
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Customer Service Representative
Comet Cleaners
Abilene, TX
05.2012 - 08.2014
- Greeted customers entering the store to ascertain each customer need or want
- Described product(s) to customers and accurately e explained details and care of items
- Answered multiple calls per day addressing customer inquiries and solving problems while providing excellent customer service
- Utilized strong interpersonal and communication skills to serve customers
Student Success Coach
City Year Dallas
Dallas, TX
12.2020 - 10.2021
- Provided customized supports and personalized learning opportunities to students such as individual or small group tutoring in academics and social-emotional skill development
- near-peer tutoring, mentoring and role modeling, positioned to help students build on their strengths and cultivate social, emotional and academic skills
Education
Associates Degree - General Studies
Amarillo College
Bachelor of Science - General Studies
West Texas A&M University
05.2020
Accomplishments
- Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting
- Success Networking Teams: Participated in peer-based leadership development teams
- Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Sortation Center Warehouse Associate
Amazon.Inc
10.2021 - 12.2021
Cashier
Dollar Tree
03.2021 - 06.2021
Student Success Coach
City Year Dallas
12.2020 - 10.2021
Volunteer
Salvation Army
10.2019 - 12.2019
Associate
Edit Clean Soncy
12.2017 - 05.2018
Key Holder
Tide Dry Cleaners
10.2017 - 07.2020
Stock Associate
Abercrombie & Fitch Co.
08.2017 - 12.2017
Referee
Amarillo College
01.2017
Customer Service Representative
Comet Cleaners
05.2012 - 08.2014
Associates Degree - General Studies
Amarillo College
Bachelor of Science - General Studies
West Texas A&M University