Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaitlyn Emerson

Scranton,PA

Summary

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Center of Excellence Case Manager

The Wright Center
04.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Adult Blended Case Manager

Friendship House
12.2023 - 04.2025
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Maintained client confidentiality by adhering to HIPAA regulations and agency policies, ensuring the protection of sensitive information.
  • Enhanced service coordination for clients through effective collaboration with multidisciplinary teams.
  • Assessed client needs and provided appropriate referrals to community resources, ensuring access to necessary services.
  • Reduced barriers to care by advocating for clients' rights and needs within the mental health system.
  • Managed caseload efficiently while prioritizing the most urgent cases for immediate attention.

Case Manager

GEO Reentry Services
04.2020 - 11.2023
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.

Residential Counselor

Allied Services
05.2017 - 03.2020
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.

Education

Master's Degree - Clinical Mental Health Counseling

The University of Scranton
Scranton, PA
05-2027

Bachelor's Degree - Psychology

Lock Haven University
Lock Haven, PA
05.2017

Associate's Degree - Criminal Justice

Lock Haven University
Lock Haven, PA
05.2017

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Care coordination

Accomplishments


  • Presented research on the influence of situation factors on predicting prosocial behavior at the Association for Psychological Science in Boston, 2017
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Adult First AID/CPR/AED
  • Crisis Prevention – Nonviolent Crisis Intervention (CPI)
  • Mental Health First Aid
  • CRRP Training
  • Motivational Interviewing
  • Evidence Based Practice Research and Overview
  • Confidentiality
  • Drug and Alcohol Monitoring
  • Mandatory Reporting
  • Cognitive Behavioral Interventions for Substance Use
  • LSI-r Risk/Needs Assessment and Behavior Change Plan
  • Naloxone Policy and Use
  • Crisis Management
  • Workplace Violence Prevention Protocol
  • Trauma-Informed Care
  • Communicable Diseases
  • HIV Fundamentals
  • Narcan Overdose
  • Ontario Domestic Assault Risk Assessment

Timeline

Center of Excellence Case Manager

The Wright Center
04.2025 - Current

Adult Blended Case Manager

Friendship House
12.2023 - 04.2025

Case Manager

GEO Reentry Services
04.2020 - 11.2023

Residential Counselor

Allied Services
05.2017 - 03.2020

Master's Degree - Clinical Mental Health Counseling

The University of Scranton

Bachelor's Degree - Psychology

Lock Haven University

Associate's Degree - Criminal Justice

Lock Haven University

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