Kaitlyn Erby
Huntington,WV
Summary
Dynamic and empathetic professional with a proven track record in behavior monitoring and customer service excellence demonstrated during tenures with Alaina Crislip and at Chick-fil-A. Skilled in creating positive, trusting relationships and enhancing sales through upselling techniques. Masterful at time management and maintaining high sanitation standards, consistently exceeding employer expectations without compromising quality or safety.
Overview
2
2
years of professional experience
Work History
Babysitter
Alaina Crislip
Charleston, WV
04.2023 - 08.2024
- Completing light housekeeping tasks such as tidying up toys and books.
- Maintaining a positive attitude while being patient and understanding with the children.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Transporting children to school, sports activities, or other engagements when necessary.
- Monitored children's safety and well-being to prevent accidents and falls.
- Engaged with children on an individual basis to build positive, trusting relationships.
Team Member
Chick-fil-A
Charleston, WV
06.2022 - 04.2023
- Operated cash register and received payment from customers in cash or credit form.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally, following company policy.
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Complied with all local health codes and regulations concerning food preparation and handling.
Education
High School Diploma -
George Washington High School
Charleston, WV05-2024
Skills
- Behavior monitoring
- Overnight care
- Patience and empathy
- CPR certified
- Skilled upseller
- Sanitation and cleanliness
- Physical stamina and endurance
- Time management mastery
- Organized multi-tasker
- Customer service
References
References available upon request.
Timeline
Babysitter
Alaina Crislip
04.2023 - 08.2024
Team Member
Chick-fil-A
06.2022 - 04.2023
High School Diploma -
George Washington High School
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