Kaitlyn Feichtner
Franklin,OH
Summary
Accomplished Receptionist with a proven track record at Ohio Skin Center, enhancing office efficiency and customer satisfaction through expert time management and a service-oriented mindset. Excelled in data entry and client relations, significantly improving the visitor experience. Demonstrates a unique blend of organizational skills and dedication to fostering positive client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Ohio Skin Center
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Chiropractic Assistant
Healthquest Chiropractic
08.2023 - 02.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Front Desk Lead
YMCA of Greater Dayton
09.2022 - 06.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
Education
Diploma -
Fairfield High School
Fairfield, OhioSkills
Time Management
Data Entry
Organization skills
Customer/Client relations
Data inputting
Office Administration
Schedule Management
Document Management
Service-oriented mindset
Certification
Cpr and First-Aid certified
Timeline
Receptionist
Ohio Skin Center
05.2024 - Current
Chiropractic Assistant
Healthquest Chiropractic
08.2023 - 02.2024
Front Desk Lead
YMCA of Greater Dayton
09.2022 - 06.2023
Diploma -
Fairfield High School
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