Kaitlyn Fierro
Henderson,NV
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
14
14
years of professional experience
Work History
Associate Vitamin Specialist
ProCaps Labs
Henderson, Nevada
04.2024 - Current
- Educate 20 + customers daily on supplement ingredients, benefits, and usage instructions to ensure safe and effective product utilization
- Resolved high-volume customer inquiries regarding order tracking, returns and complaints, maintaining a high success rate for first contact resolution.
- Maintain deep technical knowledge of 200 + vitamin and supplement products, active ingredients, and potential allergens to accurately answer questions.
Brand representative
NUDESTIX Cosmetics
Orange County, CA
10.2022 - 03.2024
- Conducted product knowledge training for Sephora and Ulta associates, improving their ability to engage customers effectively.
- Traveled to Sephora and Ulta locations to provide training and support, enhancing team product knowledge.
- Assisted clients in selecting suitable products, resulting in increased brand visibility and customer satisfaction for Nudestix.
- Organized in-store events, resulting in increased sales up to $200 per hour during events.
- Consistently met sales goals through effective customer engagement. of $120 per hour consistently.
Office Administrator
Ewles Materials Construction Company
Stanton, CA
07.2022 - 01.2023
- Coordinated with management to ensure accurate and timely maintenance of client accounts.
- Leveraged JWS system for streamlined and organized account management.
- Communicated with clients to provide updates on account status.
- Built and nurtured professional relationships with potential clients to drive account growth.
Retail Sales Manager
Ulta Beauty
Irvine, CA
05.2021 - 01.2022
- Contributed to exceeding quarterly sales goals through effective team coordination.
- Led operational tasks and projects throughout store to drive productivity.
- Coordinated team of 15 associates to maintain efficient operations.
- Completed closing payroll processes accurately and on time.
Sales Ambassador
Tarte Cosmetics
Orange County, CA
12.2016 - 03.2020
- Exceeded daily sales targets, reaching $150 per hour and $200 during events.
- Visited various retail accounts to support Tarte sales goals.
- Conducted in-store training sessions to educate associates on product offerings and enhance sales knowledge.
Sales Account Coordinator
Mario Badescu Skincare
Southern California Region
10.2014 - 12.2016
- Managed retail accounts for Ulta, Nordstrom, Saks, Urban Outfitters, Anthropologie, and Makeup Shack.
- Facilitated corporate events and store initiatives, increasing brand visibility among key retail partners.
- Conducted training sessions on Mario Badescu products, enhancing staff knowledge and confidence in product recommendations.
Sales Account Coordinator
Laura Geller Beauty LLC
Southern California Region
04.2012 - 10.2014
- Exceeded daily sales goals by providing product training and effectively managing store accounts.
- Managed Ulta accounts in Southern California, enhancing performance and strengthening client relations.
- Analyzed weekly sales reports in Excel, uncovering trends and identifying growth opportunities.
Education
Bachelor of Science - Business with a marketing certificate
University of Phoenix
Phoenix, AZ01-2019
Skills
- Product training
- Retail event coordination
- Account management
- Cosmetic industry standards
- Customer engagement strategies
- Customer engagement
Timeline
Associate Vitamin Specialist
ProCaps Labs
04.2024 - Current
Brand representative
NUDESTIX Cosmetics
10.2022 - 03.2024
Office Administrator
Ewles Materials Construction Company
07.2022 - 01.2023
Retail Sales Manager
Ulta Beauty
05.2021 - 01.2022
Sales Ambassador
Tarte Cosmetics
12.2016 - 03.2020
Sales Account Coordinator
Mario Badescu Skincare
10.2014 - 12.2016
Sales Account Coordinator
Laura Geller Beauty LLC
04.2012 - 10.2014
Bachelor of Science - Business with a marketing certificate
University of Phoenix