Kaitlyn Fitzpatrick
East Aurora,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
District Manager
Tim Hortons
07.2023 - Current
Dedicated and results-oriented District Manager with ten years of experience and months of overseeing the operations and growth of multiple Tim Horton's restaurant locations. Proven track record of achieving operational excellence, driving revenue growth, and ensuring exceptional guest experiences. Adept at team leadership, performance management, and strategic planning to enhance profitability and brand reputation.
Store Manager
Tim Hortons
07.2013 - 07.2023
Experienced and dynamic Store Manager with ten years of demonstrated success in leading the daily operations of a thriving coffee shop. Exceptional leadership, customer service, and business management skills. Proven track record of driving revenue growth, maintaining high-quality standards, and fostering a positive team environment.
Education
Bachelor of Arts - Psychology
Hilbert College
Hamburg, NY05.2024
Associate of Science - Psychology
Niagara County Community College
Sanborn, NY05.2022
Skills
- Proven ability to lead, motivate, and inspire Store Managers and teams to achieve operational excellence, meet performance targets and deliver exceptional guest experiences
- Skilled in setting clear expectations, providing feedback, and conducting performance evaluations to drive continuous improvement and professional growth among team members
- Excellent communication skills to effectively convey company initiatives, policies, and strategies to both higher management and store-level teams
- Adheres to high ethical standards and maintains professionalism in all interactions, modeling the values of the company and serving as a role model for the district
- Quick to adapt to changes and challenges while maintaining a solution-oriented approach
Timeline
District Manager
Tim Hortons
07.2023 - Current
Store Manager
Tim Hortons
07.2013 - 07.2023
Bachelor of Arts - Psychology
Hilbert College
Associate of Science - Psychology
Niagara County Community College
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