Kaitlyn Fleming
Yardley,PA
Summary
With practical experience from Shady Brook Farm, I have developed strong skills in customer service and organizational management. I effectively addressed food spoilage concerns, improved guest satisfaction, and helped to streamline event operations. My attention to detail and positive approach contributed to significant gains in productivity and customer retention.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Shady Brook Farm
06.2024 - Current
- Prevent food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Deliver sandwiches with a smile by offering exemplary customer service to guests, even during peak times when things can get chaotic.
- Respond to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Make food according to standard recipes with requested changes for customer satisfaction.
Office Assistant
Shady Brook Farm
06.2023 - Current
- Prepare and edit documents to produce precise, accurate and professional communication.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Inform and support business leaders through consistent communication and administrative duties.
Special Events Staff Member
Shady Brook Farm
04.2017 - 07.2024
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Greeted guests at events, verified tickets, and provided directions to ensure a smooth entry and orientation within the venue.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Babysitter
Care.com Inc
06.2022 - 08.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
Server
Shady Brook Farm
04.2020 - 08.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Business And Nutrition
West Chester University of Pennsylvania
West Chester, PAHigh School Diploma -
Neshaminy High School
Langhorne, PA06.2020
Skills
- Customer Service
- Attention to detail
- Issue Resolution
- Positive and Caring Attitude
- Professional and mature
- Organizing and Categorizing
- Hospitality service expertise
- Organizational abilities
Timeline
Deli Clerk
Shady Brook Farm
06.2024 - Current
Office Assistant
Shady Brook Farm
06.2023 - Current
Babysitter
Care.com Inc
06.2022 - 08.2022
Server
Shady Brook Farm
04.2020 - 08.2020
Special Events Staff Member
Shady Brook Farm
04.2017 - 07.2024
Bachelor of Science - Business And Nutrition
West Chester University of Pennsylvania
High School Diploma -
Neshaminy High School
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