Experienced manager with proven track record of leading teams and achieving success. Strong skills in team leadership, planning, and organization developed throughout successful career. Expertise lies in equipping employees to handle daily functions independently and effectively meet customer needs. Diligent trainer and mentor, honed exceptional management abilities and consistently deliver results-driven solutions.
Overview
20
20
years of professional experience
Work History
Seafood Department Manager
ShopRite
01.2024 - Current
Running of Day to Day in the department, creating production list
Placing orders and overseeing production to minimize waste in the department
Training New associates to ensure success in their performance in the department
Utilizing Axonify as a training tool and making sure that it is being used by team members to its full potential
Recycling inventory sections to maintain integrity of overall inventory and ensure an accurate count both in Fresh and frozen departments
Evaluating associates, communicating strengths and opportunities for growth, creating plans to reach goals on individual and team levels
Creating weekly sales plans to maximize opportunities for sales and gross profit
Seafood Clerk/ Second Person
ShopRite
12.2021 - 12.2023
Aid the Manager in the day to day running of the department
Attending safety meeting, performing safety walks, and QA self assessment
Performing ordering for fresh, frozen and supplies when needed
Training of new associates, aiding them to be the best
Aiding in inventory practices: Locating items and running negative reports and correcting when needed
Performing transfer of inventory to and from the department
Creating signage throughout the department to help motivate sales
Seafood Clerk
ShopRite
12.2021 - 09.2022
Comply with ShopRite’s Purpose, Vision, Mission, Values and Serves Priorities
Serving customers, Caring about their needs and helping them eat well and be happy
Complete department Opening, closing and production procedures procedures
Complying with QA standards
Being Knowledgeable of products
Packing out products and keeping shelves, cases and freezers full
Office Administration
ELA Outdoor Living
03.2019 - 09.2021
Design and implement office policies and procedures bring new structure to the office
Kept inventory of all office supplies and ordered new and replacement items as needed
Aided in ordering material for job sites to ensure that projects stayed on schedule
Analyzed and monitored internal processes
Conducted orientation and training for new employees
Conducted weekly Payroll submission and was responsible for tracking and submitting PTO
Personal Assistant
Gary Lee and Lewis Matheney of Gary Lee Partners
12.2018 - 04.2019
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained appropriate filing of personal and professional documentation.
Organizing and facilitating events
Displayed absolute discretion at handling confidential information.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Traveling between Chicago, Manhattan and New Jersey to aid in all personal and business matters.
Wine Shop & Tasting Bar Manager
Old York Cellars Winery
11.2017 - 11.2018
Responsible for the launch of this new pop-up location and all daily procedures
Created promotions and displays to draw consumers attention and create a customer basis
Increased sales and customer traffic to the degree that we were able to open a permanent store front
Prepared for the stores grand opening in the following ways: Implemented new design ideas for the store, Added tapas pairing menu, Added wine flights to the menu, Added a specialty tasting experience
Tasting Room Manager
Old York Cellars Winery
05.2015 - 11.2018
Responsible for hiring procedures and scheduling of staff for all locations
Effectively communicated and trained staff on policies and procedure
Created an employee handbook to aid in training and product knowledge
Conducted Orientation for staff to review policies and procedures
Initiated a weekend updated regarding weekly specials for staff knowledge
Created new events and promotions that aided in increasing revenue from the prior year
Responsible for closing out all cash drawers at the end of the night
Helped launch the new VIP members club
Inventory & Fulfilment Manager
Old York Cellars Winery
01.2018 - 07.2018
Responsible for maintaining correct Inventory for both wine and merchandise
Checked orders being shipped to customers, winery, outlet locations and Wegman’s were correct and made all necessary transfers in the internal software
Entered new wine bottles as they were produced and new merchandise into the software
Filled in for the Director of Sales and Outlets on an ongoing basis while they were on leave
These Responsibilities included: delivery, maintaining inventory at 13 outlet locations and tracking all sales for the locations
Maintained positive relations with Wegman’s representatives and other wholesale accounts
Conducted orientation and training for new employees
Management
Old York Cellars Winery
08.2013 - 07.2018
Floor Supervisor
Inn of the Hawke
01.2012 - 08.2015
Oversaw the operation of the full restaurant, bar, Inn and staff
Educated on menu development & have sufficient knowledge of wine, beer & spirits
Go above and beyond guest expectations of their dining experience
Marketing Director
Old York Cellars Winery
03.2014 - 05.2015
Managed all four social media platforms for Old York Cellars and its exclusive label/brand What Exit Wines
Created a marketing calendar to which the marketing team, tasting room manager and staff adhered to
Created Photos of produced and edited photos to create advertising materials
Waitress
Inn of the Hawke
01.2009 - 08.2013
Maintain customer service
Take order correctly and insure items come from the kitchen as specified
Product knowledge
Assistant Front Desk Manager
Bodytech fitness
10.2012 - 07.2013
Responsible for scheduling our department
Marketing: created flyers and advertisements for upcoming events
Presented members with excellent customer service, checked in with all VIP members to make sure the were happy with their experience, tracked all class schedule & member sign-ups to maintain correct class size
Closed out the cash drawer and made sure the money was correctly deposited at the end of the night
Waitress
Chicken Dog Diner
09.2006 - 09.2008
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Clerk & Phone Operator
Flemington Department Store
11.2004 - 03.2006
Kept front check out area clean and organized for efficient service.
Scanned merchandise and bagged using appropriate strategies for different items.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases
Kept dressing room clean, Folding and hanging clothing as instructed and restocking sales. floor.
Clearly answered phone with a smile. announce calls on the intercom or transfer calls via the correct extension.
Education
AS - Biology
Raritan Valley Community College
Branchburg, NJ
06.2013
AA - Liberal Arts
Raritan Valley Community College
Branchburg, NJ
06.2013
Skills
Effective Leadership
Strong Communication
Great Work Ethic
Customer Engagement
Practical and Patient
Computer skills in Microsoft, Adobe Program, CRM and Quickbooks
Complex problem solving
Employee relations and conflict resolution
Highly Skilled in all Microsoft Programs
Cross-department collaboration
Marketing initiatives
Regulation compliance
Operational efficiency
Task delegation and Advanced Task Managment
Time management
Project planning
Performance reporting and Incident management
Staff development
Accomplishments
Voted a runner up by my peers for overall Outstanding Leadership Award in the Dale Carnegie Management course.
Received a "Most Influential" Leadership Award/ Dale Carnegie Pen in one weeks course.
Achieved my Associated with Honors in College
Was a Hunterdon County Agricultural Ambassador
Hunterdon County and NJ State Alternate Dairy Princess.
Interests
Knitting and Crocheting
Community Cleanup
Offering time and support to shelters for the homeless, women, and animals
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
I enjoy helping others and giving back to the community
Backpacking and Hiking
Volunteering
Horseback Riding
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms