Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Franco

Pearland,TX

Summary

Dynamic and results-driven professional with proven customer service and team leadership skills at Slimchickens. Successfully trained cashiers, enhancing team performance and customer loyalty. Adept at problem-solving and cash handling, consistently fostering a positive environment while resolving conflicts and complaints efficiently. Recognized for reliability and a strong work ethic.

Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.

Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Slimchickens
04.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.

Receptionist

Autoboutiquecg
05.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

No Degree - Everything

Dawson High School
Pearland, TX
05-2025

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Positive attitude
  • Cashier training
  • Motivational skills
  • Safety rules

Timeline

Cashier Team Lead

Slimchickens
04.2024 - Current

Receptionist

Autoboutiquecg
05.2023 - 08.2023

No Degree - Everything

Dawson High School
Kaitlyn Franco