Kaitlyn Frenette
Poquoson,VA
Summary
Assisted customers with inquiries and concerns in a call center environment. Supported lead generation efforts through effective communication and relationship building. Adapted quickly to new processes and maintained focus on customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Member Experience Specialist
Langley Federal Credit Union
Newport News, VA
12.2025 - Current
Assisting members with account inquiries in a call center environment. Processing requests for new debit cards and generating personal and auto loan applications. Facilitating fund transfers upon member request.
Chat Professional
Reynolds and Reynolds
Poquoson, VA
03.2022 - 11.2025
I have been delivering exceptional customer service at Reynolds and Reynolds, a lead generation company for car dealerships for nearly 4 years working remotely.
Merchandise Manager
Once Upon A Child
Newport News, VA
10.2016 - 05.2020
Oversaw floor set changes and provided assistance in various store areas, including cashiering.
Manager/Cashier
Express Mart
Thorp, WI
01.2010 - 04.2013
Managed daily operations efficiently. I also was one of the main cashiers.
Education
Massage Therapy Certificate - Massage Therapy
Blue Sky School of Massage Therapy
De Pere, WI09.2008
High School Diploma -
Nekoosa High Schok
Nekoosa, WI06.2007
Skills
*Hard Worker
*Customer Focused
*Quick learner
*Patient
Timeline
Member Experience Specialist
Langley Federal Credit Union
12.2025 - Current
Chat Professional
Reynolds and Reynolds
03.2022 - 11.2025
Merchandise Manager
Once Upon A Child
10.2016 - 05.2020
Manager/Cashier
Express Mart
01.2010 - 04.2013
Massage Therapy Certificate - Massage Therapy
Blue Sky School of Massage Therapy
High School Diploma -
Nekoosa High Schok