Kaitlyn Garcia

• Primary Responsibilities : Manage internet leads and customer inquiries, ensuring timely and effective communication.
• Coordinate with service, finance, and administrative teams to streamline processes and resolve issues.
• Handle online and phone communications, converting leads into appointments and addressing customer concerns.
• Cross-Training Experience:

Service : Supported scheduling and service requests.

• Finance : Assisted with billing and financial documentation.
• Administrative Assistant : Provided general office support and managed documentation.
• Internet Sales : Engaged with customers online to drive sales and manage leads.
• Receptionist : Managed front-desk operations and directed inquiries.

• Met needs of physicians and other treating team members with timely retrievals of patient medical records
• Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
• Verified insurance and collected critical data elements to properly identify and bill patients
• Screened patients before and during admissions processes
• Prepared patients for departure by coordinating discharge plans and paperwork
• Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.

• Scheduled medical appointments and transportation for patients
• Maintained unit supplies and equipment for medical staff and patient care needs
• Prepared detailed reports and unit documentation and distributed completed files
• Transcribed physicians' orders to aid in medical care and minimize medical errors
• Answered phone calls to provide assistance, information and medical personnel access
• Retrieved physicians' paperwork, including lab test requests
• Operated under charge Nurse, scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.