Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Gaw

Tampa

Summary

Highly-qualified Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

6
6
years of professional experience

Work History

Specialty Sales Team Leader

Target
Tampa
03.2025 - Current
  • Lead a team of a dozen sales associates within the specialty departments (e.g., electronics, beauty, style), focusing on delivering exceptional customer experiences and achieving sales targets.
    • Oversee inventory management and stock replenishment, ensuring the sales floor is well-stocked and products are effectively displayed to maximize sales opportunities.
    • Provide ongoing coaching and performance feedback to sales associates, helping them meet and exceed individual sales goals while fostering a positive and supportive team environment.
    • Monitor and analyze sales data to identify trends and areas for improvement, making recommendations to upper management for actionable changes.
    • Ensure all team members are trained on Target’s policies, product knowledge, and sales techniques to enhance customer engagement and drive repeat business.
    • Maintain a high level of customer satisfaction by addressing concerns, resolving issues, and ensuring every shopper receives personalized attention.

Inbound Operations Team Leader

Target
Tampa
04.2022 - 02.2025
  • Lead and supervise a team of over a dozen associates in the efficient receiving, unloading, and stocking of merchandise within the store’s receiving area.
    • Implement and monitor processes to ensure timely and accurate inventory levels, optimizing product flow to the sales floor.
    • Collaborate with other departments to ensure alignment of stock levels with sales demands and minimize product shortages or overstock situations.
    • Provide on-the-job training to new team members on safe handling practices, standard operating procedures, and effective use of technology and equipment.
    • Maintain compliance with safety protocols, ensuring a safe working environment for all team members.
    • Utilize data-driven insights to assess team performance and make adjustments to workflows, improving productivity by over 90%
    • Review incoming shipments for accuracy and quality, working closely with vendors to resolve discrepancies in delivery.
    • Monitor and adjust scheduling to optimize labor costs while ensuring sufficient staffing levels during peak periods.

Service and Engagement Team Leader

Target
Tampa
02.2020 - 03.2022
  • Develop and implement service strategies that contribute to store goals, including customer satisfaction and loyalty.
    • Analyze performance metrics and provide actionable insights to drive continuous improvement in both team performance and customer engagement.
    • Handle escalated customer concerns with empathy and professionalism, ensuring effective resolution and maintaining brand reputation.
  • Lead a team of over a dozen team members in delivering exceptional customer service, ensuring a positive and engaging shopping experience.
    • Monitor customer service interactions, identify trends, and address concerns to improve service quality and drive customer loyalty.
    • Train, coach, and develop team members to achieve performance goals, increase productivity, and maintain high customer satisfaction standards.

SalesFloor Team Member

Target
Tampa
10.2018 - 01.2020
  • • Customer Service: Ability to engage with customers and provide assistance in a friendly and professional manner.
    • Product Knowledge: Familiarity with a variety of retail products and the ability to offer recommendations.
    • Teamwork: Experience working collaboratively in fast-paced team environments.
    • Cash Handling: Skilled in processing transactions accurately and efficiently.
    • Stocking & Merchandising: Capable of organizing and stocking shelves, ensuring store displays are neat and accessible.
    • Problem-Solving: Addressing customer concerns and resolving issues to ensure satisfaction.
    • Attention to Detail: Ensuring products are properly tagged, shelves are organized, and store is clean.

Education

High School Diploma -

Steinbrenner High School
Lutz, FL
06-2019

Skills

  • Team Leadership & Development
    Process Optimization
    Inventory Management
    Performance Metrics & Reporting
    Cross-functional Collaboration
    Customer Service Excellence
    Time Management
    Training & Coaching
    Conflict Resolution
    Analytical & Problem-solving Skills

Timeline

Specialty Sales Team Leader

Target
03.2025 - Current

Inbound Operations Team Leader

Target
04.2022 - 02.2025

Service and Engagement Team Leader

Target
02.2020 - 03.2022

SalesFloor Team Member

Target
10.2018 - 01.2020

High School Diploma -

Steinbrenner High School

Similar Profiles

CREATE PROFILE
Kaitlyn Gaw