Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Giddings

Camden,DE

Summary

Manage operations for an organization while using skills and dedication to provide excellent customer service.

Motivated college nursing student with 8 years of customer service experience. Excellent communication skills with effectively collaborating across all organization levels. Promote, create and maintain a positive and welcoming workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HHA

Bayada Home Health
06.2022 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Catering Server/Bartender

Happy Hour Events / Retro Events & Custom Catering
01.2020 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.

Host/TOGO Manager

Texas Roadhouse
02.2017 - 01.2024
  • Maintain positive relationships with front of house and back of house team members to optimize productivity
  • Manage cash transactions and reconciliation at end of shift
  • Manage objectives in sales, costs, employee retention, food quality, cleanliness and sanitation
  • Address customer behavior/complaints
  • Train back-up associates and led crew members in managing operations of storefront
  • Answered customer questions about hours, seating, and menu information.
  • Supervise employees and oversee quality compliance to meet company standards
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Operate POS system to manage sales transactions, process credit cards and print receipts
  • Arrange items in containers and bags, separating items by temperature, organize orders to maximize to-go containers and protect food during transportation
  • Answer to-go order phone calls, explain menu options over telephone and estimating time of delivery.

Server/Bartender

Lefty's Alley & Eats
08.2018 - 02.2022
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Followed Federal guidelines on minimum age for sale of alcoholic beverages
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Cashier/Drive thru Window

Dairy Queen Grill & Chill
01.2015 - 02.2017
  • Assisted with customer orders and suggested ideal items to meet needs and boost revenue
  • Operated cash register for cash, check and credit card transactions
  • Worked with shift manager to solve problems and handle customer concerns
  • Provided friendly service and assistance to clients
  • Promoted customer satisfaction and sales
  • Restocked items from storage and serving areas to ensure our job could be completed in a timely manner.

Education

RN - Nursing

Delaware Technical And Community College - Owens
Georgetown, DE
12.2024

Completed professional development - Clinical/hospital SettingNursing 101 – Foundation of Nursing

Margaret H Rollins School of Nursing
Lewes, DE

Associate of Science - Nursing

Delaware Technical Community College
Dover, DE

Graduate - Early childhood educationSports medicine

Caesar Rodney High School
Camden, DE
01.2017

Skills

  • Guest service
  • Good telephone etiquette
  • Good communication
  • Flexible
  • Good planner/coordinator
  • Ability to maintain privacy/confidentiality
  • Hardworking
  • Follow policies and procedures
  • Compassionate Caregiving
  • Basic Life Support
  • Patient care excellence
  • Healthcare ethics
  • Medical terminology knowledge

Certification

  • Delaware CNA #DE000017197E
  • HHA - Home Health Aide
  • BLS/CPR Certified

Timeline

HHA

Bayada Home Health
06.2022 - Current

Catering Server/Bartender

Happy Hour Events / Retro Events & Custom Catering
01.2020 - Current

Server/Bartender

Lefty's Alley & Eats
08.2018 - 02.2022

Host/TOGO Manager

Texas Roadhouse
02.2017 - 01.2024

Cashier/Drive thru Window

Dairy Queen Grill & Chill
01.2015 - 02.2017

RN - Nursing

Delaware Technical And Community College - Owens

Completed professional development - Clinical/hospital SettingNursing 101 – Foundation of Nursing

Margaret H Rollins School of Nursing

Associate of Science - Nursing

Delaware Technical Community College

Graduate - Early childhood educationSports medicine

Caesar Rodney High School

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Kaitlyn Giddings