Kaitlyn Gilbreth
Northridge,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Office Manager/Team Captain
Five07 Coffee Bar & Eatery
2022.08 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant General Manager
Urbane Cafe
2019.09 - 2022.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Bachelor of Science - Business Management
California State University - Northridge
Northridge, CA06.2025
Associate of Arts - Economics
Moorpark College
Moorpark, CA05.2022
Associate of Science - Business Administration
Moorpark College
Moorpark, CA05.2022
GED -
Royal High School
Simi Valley, CA06.2021
Skills
- Enforce Policies
- Workflow Optimization
- Team Bonding
- Calculating Liabilities
- Customer Relations
- Budgeting
- Training and Development
- Billing and Invoicing
Accomplishments
- Advanced from Shift Lead to Assistant Manager within 6 months for my ability to retain new information and apply it to my work.
Timeline
Office Manager/Team Captain
Five07 Coffee Bar & Eatery
2022.08 - Current
Assistant General Manager
Urbane Cafe
2019.09 - 2022.08
Bachelor of Science - Business Management
California State University - Northridge
Associate of Arts - Economics
Moorpark College
Associate of Science - Business Administration
Moorpark College
GED -
Royal High School
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