Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Gill

Toledo

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

4
4
years of professional experience

Work History

Barista

Kroger
10.2021 - Current
  • Prepared high-quality espresso beverages following established recipes and standards.
  • Provided exceptional customer service, ensuring a positive and welcoming atmosphere.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Assisted with inventory management, restocking supplies as needed.
  • Operated cash register, processing transactions accurately and efficiently.
  • Adapted to fast-paced environment, managing multiple orders simultaneously.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Engaged with customers to promote new products and gather feedback on services provided.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Kohls Seasonal Employee

Kohls Department Store
10.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Increased sign-ups through effective promotion of credit and rewards.

Education

Sylvania Northview High School
Sylvania, OH
06.2023

Early Childhood Education

Bowling Green State University
Bowling Green, Ohio

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Exceptional customer service
  • Team leadership
  • Cash register operation
  • Decision-making
  • Espresso machine operation
  • POS systems
  • Hospitality service expertise

Timeline

Kohls Seasonal Employee

Kohls Department Store
10.2024 - 01.2025

Barista

Kroger
10.2021 - Current

Sylvania Northview High School

Early Childhood Education

Bowling Green State University

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