Kaitlyn Golaway
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Production Builder l
Penumbra Inc.
Roseville, USA
07.2023 - 02.2025
- Production building of medical equipment
- Trained in as Line Clearance Designee for company
- (Training new associates/newcomers to the company.)
- The ability to actively participate in a teamwork environment that maintains a high-performance culture
- Knowledge of safety procedures and ability to follow them
- Clean Room Laboratory environment
- Responsible for completion of personal training records.
- Reports causes of process and/or documentation issues and assists in resolution
- Experience with microscopes
- Record information on lot history records and perform component accountabilities.
- Lubricated, cleaned or repaired machinery or equipment.
- Maintained a safe work environment by adhering to safety protocols.
- Adhered to safety requirements by operating equipment and appropriately handling material.
- Following GMP ( Good Manufacturing Practices)
- Microsoft Word
- Outlook
- Excel
Sales Associate
Macy's
Roseville, USA
08.2022 - 07.2023
- Trained in sales rep
- Customer service rep
- Cashier when making my own sales
- Answered phone calls at register
- Stocking incoming new orders and brands
- Backroom stocking attendant
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Conducted inventories on a regular basis to track stock levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered incoming telephone calls to provide store, products and services information.
Fulfillment Associate
Amazon
Sacramento, USA
10.2021 - 02.2022
- I was trained to pack customer orders
- Receiving items through conveyor belt
- Unboxing returns and Problem Solving
- Performed daily cycle counts as part of inventory control process.
- Accepted, processed and quickly filled orders.
- Labeled boxes and placed in outbound collection areas.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Scanned and labeled packages, ensuring accurate tracking and delivery information.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Packaged items with appropriate materials to prevent damage during shipping.
- Processed returns, inspecting items for damage and restocking as appropriate.
- Maintained cleanliness and organization of warehouse space to ensure safety and efficiency.
Customer Service Associate
Goodwill Industries
06.2019 - 08.2021
- I cashiered while helping customers in need of anything
- Answering front of store phone calls all day
- While in doing so I was also responsible for stocking materials and clothing that were accepted through donation
- Trained in Hazard Waste Recycling
- Trained on Hand Pallet Jack
- While I was also a cashier, I was also sorting donated items in processing bins
- Was very well trained to multitask throughout the whole store
- Educated customers on special pricing opportunities and company offerings.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Addressed customer questions and concerns regarding products and services.
Education
Some College (No Degree) - Medical Billing And Coding
MTI College
Sacramento, USASkills
- Safety enforcement
- Customer service
- Time management
- Team collaboration
- Material selection
- Problem-solving
- Attention to detail
- Following instructions
Timeline
Production Builder l
Penumbra Inc.
07.2023 - 02.2025
Sales Associate
Macy's
08.2022 - 07.2023
Fulfillment Associate
Amazon
10.2021 - 02.2022
Customer Service Associate
Goodwill Industries
06.2019 - 08.2021
Some College (No Degree) - Medical Billing And Coding
MTI College