Kaitlyn Golaway
CA
Summary
I excel in customer service and money handling. ability to enhance team collaboration and maintain , ensuring a positive experience for patrons while consistently achieving operational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subway Counter Attendant
Thunder Valley Casino
04.2025 - 07.2025
- Provided exceptional customer service in fast-paced gaming environment.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of counter area to enhance guest experience.
- Assisted with inventory management, ensuring stock availability for patrons.
- Processed customer orders and accurately entered into order system.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
Production Builder
Penumbra Inc.
07.2023 - 02.2025
- Operated hand and power tools to complete building tasks efficiently.
- Collaborated with team members to maintain a clean and safe work environment.
- Learned and applied safety protocols to minimize workplace hazards.
- Participated in site inspections to identify potential issues early in projects.
- Adapted quickly to changing project requirements and timelines as needed.
- Contributed to team discussions on best practices for construction techniques.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Managed safe and efficient use of tools and equipment on construction sites.
- Cleaned and maintained tools, equipment and worksites.
Cashier
Stage Nine Entertainment
04.2023 - 07.2023
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Maintained accurate cash drawer, ensuring balance at shift end.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Personal Shopper
Walmart
11.2022 - 01.2023
- Researched and sourced products from various vendors to meet diverse client demands.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Fulfillment Associate
Amazon
05.2022 - 08.2022
- Selected and packed merchandise accurately according to customer specifications and company standards.
- Improved workflow efficiency by implementing best practices in order processing and packaging procedures.
- Assisted in maintaining a clean and organized work environment to promote safety and efficiency.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Customer Service
Goodwill
02.2022 - 05.2022
- Managed daily operations for better customer service and increased revenue.
- Increased repeat business by providing exceptional customer service experiences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Cashiering
- Trained on Pallet Jack
- Trained on Hazardous Waste Materials
House Cleaner
MaidPro
09.2021 - 01.2022
- Performed comprehensive cleaning tasks, ensuring high standards of hygiene and sanitation.
- Maintained inventory of cleaning supplies, optimizing usage to reduce waste.
- Developed efficient cleaning schedules, improving workflow and time management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Donation Attendant
Goodwill
02.2021 - 09.2021
- Gathered various items including clothing, furniture, and toys.
- Arranged garments and non-perishable goods.
- Cashiering/Cash handling
- Stocking store and memorizing color coded handbook for stores seasons
- Closing Duties included cleaning bathrooms and mopping/sweeping whole store
- Ensured customer satisfaction through effective service.
- Ensured compliance with safety standards during sorting and handling of items.
- Assisted in loading and unloading of transport trucks.
- Maintained accurate cash drawer, ensuring balance at shift end.
- Restocked and organized merchandise in front lanes.
- Cross-Trained in every department offered in store
Donation Attendant
Goodwill
06.2019 - 03.2020
- Organized and arranged donations for efficient processing and distribution.
- Ensured compliance with safety standards during sorting and handling of items.
- Streamlined donation intake process to enhance workflow efficiency.
- Implemented best practices for sorting donated goods, improving overall quality control.
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Assisted in loading and unloading of transport trucks.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Displayed excellent customer service when greeting customers and accepting donations.
Education
Mira Loma High School
Sacramento, CASkills
- Excellent work ethic
- Team player
- Reliability and punctuality
- Effective communication
- Food safety
- Money handling
Certification
Food Handlers Certificate
Timeline
Subway Counter Attendant
Thunder Valley Casino
04.2025 - 07.2025
Production Builder
Penumbra Inc.
07.2023 - 02.2025
Cashier
Stage Nine Entertainment
04.2023 - 07.2023
Personal Shopper
Walmart
11.2022 - 01.2023
Fulfillment Associate
Amazon
05.2022 - 08.2022
Customer Service
Goodwill
02.2022 - 05.2022
House Cleaner
MaidPro
09.2021 - 01.2022
Donation Attendant
Goodwill
02.2021 - 09.2021
Donation Attendant
Goodwill
06.2019 - 03.2020
Mira Loma High School