Kaitlyn Gold
Monroe,NC
Summary
Compassionate Certified Nursing Assistant with a proven track record at Atrium Healthcare, skilled in direct patient care and electronic charting. Adept at fostering emotional support and advocating for patient needs, enhancing safety and comfort. Recognized for implementing effective care plans and training new staff, contributing to a collaborative healthcare environment. Detail-oriented successful pediatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Atrium Healthcare
08.2023 - Current
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, contributing to accurate care planning and documentation.
- Monitored vital signs and reported changes to medical team, enhancing patient safety and response times.
- Implemented infection control protocols, promoting a safe healing environment for patients and staff.
- Collaborated with healthcare team to develop and implement care plans.
- Educated patients and families on health management and safety practices.
- Provided emotional support to patients, fostering a positive environment.
- Trained new staff on protocols, enhancing team efficiency and performance.
- Advocated for patient needs, ensuring timely access to necessary services.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Supported needs of 20+ residents under long-term care.
Front Desk Receptionist
Center For Emotional Health
02.2022 - 08.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Maintained accurate appointment schedules through effective calendar management systems.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated communication between guests and various departments to enhance service delivery.
- Implemented efficient filing system for guest records, improving accessibility and organization.
- Assisted in training new reception staff, fostering a collaborative team environment.
- Monitored inventory levels of office supplies, ensuring timely replenishment to support operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
In-Home Nanny
Personal Employer
02.2021 - 02.2022
- Supervised daily activities, ensuring safety and well-being of children in home environment.
- Developed and implemented engaging educational activities to promote cognitive development.
- Managed meal preparation, adhering to dietary restrictions and nutrition guidelines.
- Coordinated schedules and transportation for school, extracurriculars, and appointments.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Administered first aid and managed minor health issues with prompt attention.
- Cultivated positive relationships with children, fostering trust and emotional support.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
- Implemented creative learning strategies to assist with homework completion, enhancing academic performance.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
Server
Showmars
10.2016 - 02.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order processing and coordinated with kitchen staff to ensure timely meal delivery.
- Trained and mentored new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area, enhancing overall atmosphere.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Collaborated with team members to streamline service flow during peak hours, improving efficiency.
- Implemented feedback from customers to enhance menu offerings and service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Associate of Applied Science - Early Childhood Special Education
Central Piedmont Community College
Charlotte, NC06-2027
No Degree - Certified Nursing Assistant
Central Piedmont Community College
Charlotte, NC01-2021
Skills
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Bedside manner
- Dressing assistance
- Safety precautions
- Electronic charting
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Healthcare ethics
- Valid North Carolina driver's license
- Preparing meals
- Family support and assistance
- Intake recording
- Activity planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved patient potty rained by completing daily activities with prizes and rewards for accuracy and efficiency.
- Documented and resolved payment issues which led to a parent being charged twice a week instead of once.
Certification
- CNA - Certified Nurse Assistant
- CPR Training - 09/30/2025
Timeline
Certified Nursing Assistant
Atrium Healthcare
08.2023 - Current
Front Desk Receptionist
Center For Emotional Health
02.2022 - 08.2023
In-Home Nanny
Personal Employer
02.2021 - 02.2022
Server
Showmars
10.2016 - 02.2021
Associate of Applied Science - Early Childhood Special Education
Central Piedmont Community College
No Degree - Certified Nursing Assistant
Central Piedmont Community College