Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Gomes

Lakeville,MA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Pharmacy
11.2020 - Current
  • Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Set up and modified patient profiles in RX Connect to include current information such as medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Assistant Manager

Chartley Country Store
04.2009 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed 600% increase and customer volume during Covid with no time for preparation.

Education

Cosmetology License - Cosmetology

Rob Roy Academy - Taunton
Taunton, MA
06.2010

Skills

  • Staff Development
  • Advanced Math Skills
  • Updating Medication Histories
  • Workflow Optimization
  • Health Insurance Plan Knowledge
  • HIPAA
  • Prescriptions Management
  • Organization and Prioritization
  • Patient Information Collection
  • High-Volume Environments
  • Workplace Safety
  • Resolving Complaints

Certification

  • Licensed Pharmacy Technician - 2021-Now

Timeline

Lead Pharmacy Technician

CVS Pharmacy
11.2020 - Current

Assistant Manager

Chartley Country Store
04.2009 - 10.2020

Cosmetology License - Cosmetology

Rob Roy Academy - Taunton

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Kaitlyn Gomes