Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaitlyn Gonzalez

Schererville

Summary

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Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.

Overview

5
5
years of professional experience

Work History

Childcare Assistant Teacher

Premier Childcare And Learning Center
07.2025 - Current
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Associate Banker Teller

BMO
09.2022 - 07.2025
  • Assisted customers with basic financial transactions, including deposits and withdrawals.
  • Maintained an in-depth knowledge of banking services and products.
  • Provided customers with excellent and friendly service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.

Front Desk Receptionist

Fitness Pointe, SpaPointe & Hair Studio, Therapy Services
05.2021 - 11.2022
  • Increased organizational capabilities and self-sufficiency by creating documents/spreadsheets, scheduling appointments, and adhering to weekly calendar deadlines.
  • Prepare bills and collect payments.
  • Handle credit card and cash payments, as well as final invoices for customers at check out.
  • Kept track of files and records by putting in place efficient and well-organized filing systems.
  • Double-checked pertinent guest information and payment methods to avoid fraud.

Bartender/Waitress

Carrabba's Italian Grill
05.2020 - 11.2022
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
  • Assess customers' needs and preferences and make recommendations.
  • Positive attitude and excellent communication skills.

Education

High School -

Lake Central High School
Saint John, IN
01.2016

Cosmetology Certification - Cosmetology

Tricoci University of Beauty Culture Highland
Highland, IN
01.2019

Skills

  • Communications
  • Conflict resolution
  • Safety and compliance
  • Team building
  • Customer service
  • Bank sales
  • Patience and empathy
  • Professional demeanor
  • Multitasking and organization

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Consistently received a 100% rate of customer satisfaction.
  • Provided outstanding customer service that contributed to the honor of The Power of a Team “NWI #1 Branch” Customer Experience Excellence Award Trophy.

Timeline

Childcare Assistant Teacher

Premier Childcare And Learning Center
07.2025 - Current

Associate Banker Teller

BMO
09.2022 - 07.2025

Front Desk Receptionist

Fitness Pointe, SpaPointe & Hair Studio, Therapy Services
05.2021 - 11.2022

Bartender/Waitress

Carrabba's Italian Grill
05.2020 - 11.2022

Cosmetology Certification - Cosmetology

Tricoci University of Beauty Culture Highland

High School -

Lake Central High School

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Kaitlyn Gonzalez