Kaitlyn Graham
Summary
Compassionate and adaptable healthcare professional with experience in emergency medical services, patient care, administrative support, and customer-focused leadership roles. Currently working as an EMT with a strong ability to remain calm under pressure, communicate effectively, and provide high-quality care in fast-paced environments. Proven background in medical assisting, office administration, and recreational management has developed strong organizational, multitasking, and interpersonal skills. Dedicated to helping others, learning quickly, and bringing professionalism and reliability to every role.
Overview
8
8
years of professional experience
Work History
Emergency Medical Technician
Acadian Ambulance
Hammond, LA
07.2022 - Current
- Provided emergency care and support during patient transport.
- Operated medical equipment and monitored vital signs effectively.
- Communicated with healthcare teams to relay patient information accurately.
- Assisted in performing CPR and other life-saving techniques as needed.
- Documented patient conditions and treatments in detailed reports.
- Maintained cleanliness and organization of medical supplies in the ambulance.
- Participated in ongoing training to enhance emergency response skills.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Demonstrated dedication to providing quality care through continued training and education.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Documented patient assessment findings in accordance with established protocols.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Adhered strictly to safety regulations set forth by local governing bodies.
Medical Assistant
William Landry OB/GYN
Covington, LA
10.2021 - 07.2022
- Assisted physicians during patient examinations and procedures.
- Maintained accurate patient records in electronic health systems.
- Scheduled patient appointments and managed follow-up communications.
- Prepared examination rooms and ensured necessary supplies were available.
- Collected and processed laboratory samples for diagnostic testing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Provided compassionate patient care in a fast-paced clinical environment.
- Educated patients on treatment plans and medication instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
Medical Assistant
Pediatric Associates of Denham Springs
Denham Springs, Louisiana
08.2021 - 10.2021
- Assisted physicians during patient examinations and procedures.
- Maintained accurate patient records in electronic health systems.
- Prepared examination rooms and ensured necessary supplies were available.
- Collected and processed laboratory samples for diagnostic testing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Recreational Manager
Yogi Bear's Jellystone Park Campground
Robert, Louisiana
04.2021 - 07.2021
- Planned and organized recreational activities for guests of all ages.
- Supervised staff to ensure quality service and guest satisfaction.
- Developed schedules for events, ensuring variety and guest engagement.
- Managed safety protocols for recreational areas and events.
- Coordinated with vendors to secure supplies and equipment for activities.
- Trained new employees on operational procedures and customer service standards.
- Engaged with guests to foster a welcoming environment and gather feedback.
- Provided guidance and support to staff members in the delivery of recreation services.
- Implemented promotional strategies to enhance participation in park events.
- Supervised staff members in the execution of their duties according to established policies and procedures.
- Coordinated with other departments to ensure smooth operations during events.
- Developed and implemented recreational programs to meet the needs of a diverse population.
Office Clerk
Yogi Bear's Jellystone Park Campground
Robert, Louisiana
03.2018 - 04.2021
- Managed daily office operations at a family-friendly campground.
- Assisted guests with reservations and inquiries using the booking system.
- Organized campground supplies and maintained inventory levels efficiently.
- Processed check-ins and check-outs for a smooth guest experience.
- Collaborated with team members to ensure cleanliness and organization of facilities.
- Handled customer payments and transactions accurately at the front desk.
- Maintained filing systems for campground records and documentation effectively.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Received payments from customers via cash or credit card transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
Loranger High School
Loranger, LAEmergency Medical Technician - Emergency Medicine
South Louisiana Community College
Lafayette, LANRCMA, Phlebotomy Tech, CNA - Medical Assistant
Compass Career College
Hammond, LASkills
- Emergency care
- Medical equipment operation
- Patient assessment
- CPR techniques
- Vital signs monitoring
- Patient communication
- Healthcare teamwork
- Documentation management
- Safety regulations adherence
- Time management
- Problem solving
- Stress management
- Continuous learning
- Clear communication
- Medical recordkeeping
- Treatment delivery
- Patient triage
- Record keeping
- EMR / EHR
- Defibrillation use
- Pre-hospital care
- Problem-solving
- Critical thinking
- Multitasking and organization
- Reporting and documentation
- Medication administration
- Supply restocking
- Calm under pressure
- Patient assessments
- Patient management
- Patient stabilization
- Healthcare compliance
- Patient care coordination
- Laboratory sample processing
- Effective communication
- Team collaboration
- Attention to detail
- Medical terminologies
- Laboratory specimen collection
- Customer service
Timeline
Emergency Medical Technician
Acadian Ambulance
07.2022 - Current
Medical Assistant
William Landry OB/GYN
10.2021 - 07.2022
Medical Assistant
Pediatric Associates of Denham Springs
08.2021 - 10.2021
Recreational Manager
Yogi Bear's Jellystone Park Campground
04.2021 - 07.2021
Office Clerk
Yogi Bear's Jellystone Park Campground
03.2018 - 04.2021
Loranger High School
Emergency Medical Technician - Emergency Medicine
South Louisiana Community College
NRCMA, Phlebotomy Tech, CNA - Medical Assistant
Compass Career College