Overview
Work History
Education
Skills
Statement of Intent
Software Skills
Timeline
Generic

Kaitlyn Green

Nacogdoches,TX

Overview

5
5
years of professional experience

Work History

Shift Manager

Starbucks
11.2023 - 03.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Deescalated emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Barista

Starbucks
05.2022 - 11.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and maintain the third space.

Student Worker for Dean's Office

Stephen F. Austin State University
09.2021 - 05.2022
  • Managed opening and closing procedures for the Dean's Office in the College of Liberal and Applied Arts.
  • Oversaw the recording, processing, and organizing of the office filing cabinet.
  • Answered phones and directed callers to designated offices.
  • Provided prompt and friendly desk service for students and faculty.

Front Desk Receptionist

Fredonia Law Firm
08.2020 - 01.2022
  • Managed high-volume phone calls, directing inquiries to appropriate lawyers and paralegals for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Signed for packages and processed money orders for out-of-office lawyers.
  • Directed clients to various attorney's offices.

Education

Master of Arts - Clinical Mental Health Counseling

Stephen F. Austin State University
Nacogdoches, TX
05-2026

Bachelor of Science - Psychology

Stephen F. Austin State University
Nacogdoches, TX
12-2022

Skills

  • Experience in decision-making and deescalation training
  • Handling customer complaints with a focus on customer satisfaction
  • Punctual and reliable
  • Proficient in schedule management
  • Experience in treatment planning and intake interviews
  • Experience with core counseling skills

Statement of Intent

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Software Skills

  • SPSS: took a semester in Data Analysis (SOCI 3379) to become fluent in this software.
  • Microsoft Word: certified Fall 2018.
  • Microsoft Excel: certified Spring 2019 and have since utilized the software for psychological, sociological, and biological research.
  • JAMOVI: utilized in analyzing research for senior level psychology course in Fall 2022.
  • Qualtrics: utilized in analyzing research for senior level psychology course in Fall 2022.

Timeline

Shift Manager

Starbucks
11.2023 - 03.2025

Barista

Starbucks
05.2022 - 11.2023

Student Worker for Dean's Office

Stephen F. Austin State University
09.2021 - 05.2022

Front Desk Receptionist

Fredonia Law Firm
08.2020 - 01.2022

Master of Arts - Clinical Mental Health Counseling

Stephen F. Austin State University

Bachelor of Science - Psychology

Stephen F. Austin State University

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